We had a similar issue with another application through published app. The solution was to disable Windows hooks. It had to do something with Windows accessibility feature.
In GPO for VMware. Disable Windows Hooks.
Limit usage of Windows hooks
Disables most hooks when remote applications or Unity Touch are used. This setting is intended for applications that have compatibility issues when OS-level hooks are set. For example, enabling this setting disables the use of most Windows active accessibility and in-process hooks.
This setting is in the VMware View Agent Configuration > Unity Touch and Hosted Apps folder in the Group Policy Management Editor.
This setting is disabled by default, which means that all preferred hooks are used.
Thanks for the suggestion. That was the first thing that my SE told me to do and it didn't work.