11 Replies Latest reply on Aug 16, 2018 5:49 AM by daphnissov

Install vCenter v6.7 fails (relase 9232925)

EnriquePinana Aug 13, 2018 2:01 AM

Hello community,

I trying to install from cero (I was a problem updating) vCenter v6.7 last release (9232925) but, in the second stage at 60% crash with the message:

Error: VMware VirtualCenter failed firstboot. The instalation of vCenter Server failed due to an internal error.

Resolution: Please serach for these symptoms in the VMware Knowledge.....

I try to retry, but the error still there...

Error: A problem ocurred during setup. Services might not be working as expected.

I was download the logs....But I don't undertand the logs.... are attached in this post... please can some one help me?

PS. I trying to install without DNS Server with a static IP address.

vc-photon-machine-2018-08-13--08.28-65467.tgz 14.2 MB
error instalacion vcenter 6.7.png 21.4 K
2018-08-13_103239.png 16.3 K

1. Re: Install vCenter v6.7 fails (relase 9232925)

AyoubSouihel Aug 13, 2018 2:59 AM (in response to EnriquePinana)

hello , the DNS server must be in place before you tackle the installation , and you have to configure all the necessary recordes ( esxi , psc , vcenter ) .
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2. Re: Install vCenter v6.7 fails (relase 9232925)

EnriquePinana Aug 13, 2018 4:58 AM (in response to AyoubSouihel)

Thanks AuobSouihei,

I thonk that it's not mandatory to has DNS if you put a static IP ¿right? I always install my vCenters without DNS Server (I have 3 vCenters).... or this feacture (DNS) it's mandatory for v6.7?

Thanks for all.
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3. Re: Install vCenter v6.7 fails (relase 9232925)

AyoubSouihel Aug 13, 2018 5:13 AM (in response to EnriquePinana)

Hi EnriquePianna ,

In my experience the DNS is mandatory, you can check the topic DNS Requirements for the vCenter Server Appliance and Platform Services Controller Appliance from the guide:” https://docs.vmware.com/en/VMware-vSphere/6.7/vsphere-vcenter-server-67-installation-guide.pdf” .

I strongly suggest you set up a DNS server in your environment, it does not need a big amount of resources ( 1 vcpu & 1GB RAM ).
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4. Re: Install vCenter v6.7 fails (relase 9232925)

advunips2 Aug 13, 2018 6:42 AM (in response to EnriquePinana)

I'm having this problems since vCenter Appliance 6.0. You must set an DNS Host entry (forward and reverse, not only forward).
Then it should work (in my cases it was like this).
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5. Re: Install vCenter v6.7 fails (relase 9232925)

AyoubSouihel Aug 13, 2018 8:21 AM (in response to advunips2)

yeh, all VMware product from vsphere to vcloud for SP require the DNS records
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6. Re: Install vCenter v6.7 fails (relase 9232925)

mulcas Aug 13, 2018 7:52 PM (in response to EnriquePinana)

Hi Enrique,

Since vSphere 6.0, DNS is mandatory for VCSA installations. If you don't have any DNS service (Due to a LAB or something like that), just use google DNS (8.8.8.8) to pass the installation, then replace it based on your needs.

Cheers,
mulcas
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7. Re: Install vCenter v6.7 fails (relase 9232925)

daphnissov Aug 14, 2018 6:45 PM (in response to mulcas)

This suggestion is not going to work as the vCSA installer will attempt to look itself up during installation and first boot. If it cannot resolve its own records it will fail. Google's DNS servers will be of no use to you in this process. If you're using a lab, your solution is to build DNS. DNS is considered core, basic infrastructure without which not many things work--including vCenter. And if you cannot provide DNS, don't attempt to install vCenter Server.
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8. Re: Install vCenter v6.7 fails (relase 9232925)

EnriquePinana Aug 15, 2018 10:49 PM (in response to AyoubSouihel)

Hi, thanks for your anwer.... what's programs do you use to make a DNS server?
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9. Re: Install vCenter v6.7 fails (relase 9232925)

EnriquePinana Aug 15, 2018 10:53 PM (in response to mulcas)

Hello Mulcas,

Thanks for your answer, I tryed to put DNS 8.8.8.8 but not worked....

I always was installed vCenter whitout DNS (version 6.0 and 6.5) without problems, I don't undertand why not with 6.7 version.....

Thanks.
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10. Re: Install vCenter v6.7 fails (relase 9232925)

mulcas Aug 15, 2018 11:30 PM (in response to EnriquePinana)

Hi, you can use Windows Server and install DNS services/feature.

Cheers,
mulcas
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11. Re: Install vCenter v6.7 fails (relase 9232925)

daphnissov Aug 16, 2018 5:49 AM (in response to EnriquePinana)

EnriquePinana I said that public DNS will not work. And as of 6.0, DNS has been a requirement. Somehow you made it work although it shouldn't have. There are many ways to provide DNS, Microsoft only being one. For a 1 x 1 configuration you could even build a Zentyal box that has DNS plus other functions.
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