Hung up on "Resuming"

[SRFtaFCA]

I've just upgraded my MacBook Pro from Yosemite to High Sierra, but when I try to open VMware it suspends endlessly with a "Resuming" message.  Does anyone know how I can get back into Windows 7 on my VMware?  Thnx

[bfan]

Hi,

Fusion 8 and newer is supported on Mac OS High Sierra, do you use the right version?

[SRFtaFCA]

I have just upgraded to Fusion 10 a couple of days ago.  It has been giving me the message per the attached screenshot.

Thank you for your interest!

[bfan]

Looks your VM is not in Power off state, you can force to power off it (On Virtual Machine, press 'option' key ), then try to power on it again.

[SRFtaFCA]

Thank you bfan.  When I have the black screen on with the big 'Play' logo it states "Windows 7" at the top.  Is this the screen where I should press the 'option' button, and do I hold it down?

[wila]

Hi,

PMJI, yes. Select Virtual Machine from the menu.

If you then look at the menu when you hold down the option key the "Shut Down" option changes into "Power Off".

--

Wil

[SRFtaFCA]

Thank you !

I've now been given another message saying "Cannot find a valid peer process to attach to" - see attached

Do you know what that is about?

Is there a phone number I can call to go through  this problem.  I know it will cost a fee!

[wila]

Hi,

I don't work for VMware and have no support phone number for you, perhaps somebody else knows.

Sounds like you might have to uninstall and reinstall Fusion 10.

If you did not see the kernel extension consent popup and haven't specifically been able to approve the kernel extensions then that probably still is your issue.

There's also a trick where you move the install to another folder (say Desktop) - using Finder (mandatory to use Finder) - and back to the Applications folder?

FYI, I summed up the known workarounds/solutions at a blog post here:

VMware Fusion on macOS High Sierra - System Extension Blocked - PlanetVM

Rich Trouton also has an interesting article on the topic with a bit more background information over at this blog.

Kernel extensions and macOS High Sierra | Der Flounder

You should normally not have to disable this extra protection, but there are quite a few people where the consent dialog is not being displayed and where no "Allow" option shows up, so you are certainly not alone.

--

Wil

[SRFtaFCA]

Thank you Wil. I am most grateful for your time and advice

A quick question - if I uninstall and reinstall Fusion will I lose all my Windows 7 programs and data, or will it all reconnect when I reinstall?

Bless you

[wila · Accepted solution]

Hi,

Uninstalling and reinstalling Fusion will not touch your virtual machines.

It's often compared to how that uninstalling Microsoft Office will not touch your Word Documents.

Worst case scenario you have to use File -> Open instead of clicking on the VM from the Virtual Machine Library.

PS: Forgot to mention it, but from my point of view it is a sensible thing to reboot your mac inbetween the uninstall and reinstall.

Just to make sure that all the kernel modules have been unloaded properly before you install again.

--

Wil

[SRFtaFCA]

Thank you again, Wil, for your advice