Hi all, we've been given by VMware a newConnection Server installation package build to be tested. It seems to solve some timeout problems causing the "unable to find folder" error that we experienced since 7.4 installation. Hopefully this will solve also the "missing VM" error affecting 7.4.
We returned test results and logs 2 days ago.
Do you have any idee when it should available ?
We were provided with the new connection server installer as well. I'm planning to install it in our test environment later this week or next week.
Hi all, we have finished the testing steps with the fixed Connection server provided by VMware. No issue arised with this version. While closing the SR I've been informed that the fix will be generally available for production environments with the 7.5 release by the end of May.
I also installed the H-patch (build 8215536) and its still working fine.
I got the same information from the VMware Support TSE: The bug will be fixed with version 7.5.
Outside of the patch has anyone seen a workaround to prevent this. I have small desktop pools, 15-20 max desktops, and I had a large percentage of them go missing this morning.
sorry, there is no permanent workaround available for this issue.
The only workaround to get your environment up and running normally again is to shutdown all your connection servers and power it on at the same time.
This forces a resync of the internal LDS database and your environment will work normally again.
The root cause of this issue is a stucking communication between vCenter and the Horizon Connection Servers.
The best way to get stable is requesting the H-patch via VMware Support and installing it (open a PR via Support).
Thanks, I'm aware of that and have done that before for this issue, I was just hoping a shorter workaround was discovered. Thank you for all the updates I've been following this too see what you guys found
hi all, I'm having the same problem on my envoriment. vCenter 6.4 + Horizon 7.4.
Recompose operations stuck on missing VM, and new pools stuck on "VM Folder missing". After servers reboot, everything is fine.
To get the hot path, the only way is openning a case with support?
Hi gustavocpw, I would suggest you to wait few mor days for the GA release of Horizon 7.5, this because the "patched version" is not production tested. Also with a single update you get new features as well.
Try to keep-on with Connection Server reboot.
If you want to open an SR with VMware, our hotfix version is VMware-viewconnectionserver-x86_64-7.4.0-8215536
Updating my case here...
Horizon 7.5 was released few days ago. After update my servers, the problem was solved, no more reboots needed to clean "missing vms"!
Just for information. We got the same problem on our system. I solved the issue by deleting the ADSI entry on all connection server.
Just follow those steps:
Deleting the virtual machine from vCenter Server
Removing the virtual machine from the ADAM database