11 Replies Latest reply on Jul 27, 2018 2:21 PM by daphnissov

vRA 7.4 not showing infrastrcuture tab

priscillagr Jul 26, 2018 4:27 AM

Hello!

So i was installing a vrealize automation 7.4 and everything went fine during the installation. All validations came back ok. But when i logged in with my user ( that i gave Tenant and IAAS administration permissions) i couldn't see the infrastructure tab! Actually, no tab at all, just the Administration and Containers Tab. Am i missing something?? I went to the vRA Appliance and all services were registered ok, so i don't know whats could be the problem.

I tried with local users, AD users, all permissions, nothing worked

Can someone give me a light please?

1. Re: vRA 7.4 not showing infrastrcuture tab

daphnissov Jul 26, 2018 5:24 AM (in response to priscillagr)

Can you paste a screenshot of the Services tab in the VAMI?
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2. Re: vRA 7.4 not showing infrastrcuture tab

vijayrana968 Jul 26, 2018 5:27 AM (in response to priscillagr)

Login as cloud admin and verify that specific user has added as Iaas administrator.
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3. Re: vRA 7.4 not showing infrastrcuture tab

priscillagr Jul 26, 2018 11:58 AM (in response to daphnissov)

All services are Registered! I don't have any failed or blank spaces.
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4. Re: vRA 7.4 not showing infrastrcuture tab

daphnissov Jul 26, 2018 12:03 PM (in response to priscillagr)

Need you to provide some more information here. Is this the default tenant or a user-created tenant? What browser are you using to login? What is the architecture of your vRA environment? Can you share a screenshot or two of what you're seeing, please?

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5. Re: vRA 7.4 not showing infrastrcuture tab

priscillagr Jul 26, 2018 12:17 PM (in response to vijayrana968)

I checked that, i can see the IaaS Administrator checked with the permissions! I cannot see the Home and Inbox tabs either.

The installation went fine, all services are running at the IaaS Server.
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6. Re: vRA 7.4 not showing infrastrcuture tab

priscillagr Jul 26, 2018 12:23 PM (in response to daphnissov)
I installed a small enterprise architecture following the design architecture document. So i have:
1 vRA Appliance 7.4
1 IaaS Server ( running Microsoft Server 2016)
1 SQL Database (Enterprise 2016)

I tested itin the default tenant and in a new tenant that i created! And i tried from chrome, IE and firefox. No tabs in either of them!

I attached a print with the print. Just the administration and container tabs. No Home, Inbox or infrastructure tabs

NoTabs.png 75.7 K
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7. Re: vRA 7.4 not showing infrastrcuture tab

daphnissov Jul 26, 2018 12:27 PM (in response to priscillagr)

Can you show where you've granted this user those permissions in the default tenant? Also, can you just go ahead and show that screenshot of the services tab in the VAMI? I want to see if any are missing (even though they show as registered).

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8. Re: vRA 7.4 not showing infrastrcuture tab

priscillagr Jul 26, 2018 1:36 PM (in response to daphnissov)
Yes, i can!
Attached are the permissions for the default tenant and all the services from the VAMI page.

admin-1.jpg 37.8 K

services-1-1.jpg 92.0 K

services-1-2.jpg 102.3 K
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9. Re: vRA 7.4 not showing infrastrcuture tab

daphnissov Jul 27, 2018 4:45 AM (in response to priscillagr)

Ok, so that looks right including the number of services. Have you maybe tried rebooting your IaaS box? If so, if you look at the event viewer -> Application stream, are you seeing errors there? Also, within the VAMI again, do you see this IaaS node listed under Cluster? And, finally, check that all these nodes are pointed at the same *internal* NTP server with their time in sync.

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10. Re: vRA 7.4 not showing infrastrcuture tab

priscillagr Jul 27, 2018 1:49 PM (in response to daphnissov)

So, after a few re-installs i was able to figure it all the problem: licensing!

Turns out i was using a vRealize Suite Standard license, which the installation wizard accepted, but in the standard edition we don't have automation (and IaaS automation). So it would't show me any tabs.

I changed it to the right license and TADA all tabs were available.

So, that was fun. In the end i learned how to check all services in the IaaS Server, so it was not a waste haha

Regardless, thank you very much for all your help! The VMware community is awesome!
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11. Re: vRA 7.4 not showing infrastrcuture tab

daphnissov Jul 27, 2018 2:21 PM (in response to priscillagr)

Ahh yes, the dreaded vRealize Suite Standard license. It's basically useless for vRA. Glad you found the cause and posted your own resolution!
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