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chrischrischris
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Unable to download OSR. Error message is There was an unexpected error (type=Internal Server Error, status=500). could not download file

Unable to download OSR.  Error message is:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Wed Jun 06 14:45:02 PDT 2018

There was an unexpected error (type=Internal Server Error, status=500).

could not download file

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ashwin_prakash
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We have noticed discrepancies in the last delivered OSR reports, hence we have stopped releasing new reports.

Now we have addressed OSR related issues. We will be releasing new OSR reports at different stages.

You should be receiving fresh reports and should be able to login to download the new OSR in the next few days.

Sincerely,
Ashwin Prakash
Skyline Support Moderator

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kishorenelvagal
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Hi Chris ,

Thank you for all your feedback on product development and feature requests. I will collate the information from different posts for ease of accessibility.

The error messages seems to indicate a connectivity problem with our back-end servers.

Could you please provide the relevant EA number to help us track the status of the OSR .

Sincerely
Kishore N
VMware Support Moderator
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chrischrischris
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Hi Kishore,

EA 115381155

Thanks,

-Chris

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Soap01
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Same issue here as well.... I sent you a PM.

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Soap01
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Kishore, I received a notification of a PM in these forums but I am unable to view any messages? I did try to access the OSR report again and now I do get a prompt to download my report but when I do I get the below message?

pastedImage_0.png

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chrischrischris
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This is still a problem for me.

I am still unable to download the OSR (took screen shot 30 seconds ago):

2018-06-12_11-15-05.png

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PDM_cbujak
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Also having the same Whitelabel  unable to download problem

EA 111957025

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PDM_cbujak
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I'm pretty sure I found the reason why I do not have an OSR.

According to Report download error  It takes 3 weeks to generate your first OSR.  I installed earlier this week.

Hopefully they fix the Download button and the info on the date of the available report.

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ashwin_prakash
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Hello,

We have raised a feature request to our engineering team to have this addressed. So that the Download page or Download option should be available only once the first 3 weeks is completed and the OSR has been published.

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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jbgorrie
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I get this error as well.  I have been more than 3 weeks, and have downloaded reports before.

--

Jason

https://vcsa.vmware.com/skyline/osr-delivery/api/report/download

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Wed Jun 20 11:54:01 PDT 2018

There was an unexpected error (type=Internal Server Error, status=500).

could not login to ftp

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ashwin_prakash
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Hello Jason,

We are working on the issue that you have experienced. Would keep you posted with the details.

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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jbgorrie
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Any update?

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ashwin_prakash
VMware Employee
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We have noticed discrepancies in the last delivered OSR reports, hence we have stopped releasing new reports.

Now we have addressed OSR related issues. We will be releasing new OSR reports at different stages.

You should be receiving fresh reports and should be able to login to download the new OSR in the next few days.

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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