vRA 7.4 + Custom Form -> Custom Properties Values not Updated in vRO

[rwk1982]

Hello Guys!

I have a strange issue with vRA, Custom Forms, vRO Workflow and Custom Properties:

I created a Blueprint with Custom Forms an a few Custom Properties which are used in an vRO Workflow. The deployment process works as expected with my full admin vRA User so i published the Blueprint to the Users. The Users have only the "Users" and the "Shared access" Role in the Business Group. The first it's-not-working comes quite fast so time for a debugging session... The Custom Properties Values where correctly set in the vRA Request but the Properties Values are not passed to the internal vRO -> They are shown in the vRO "payload" but with empty Values. If i add the Users to the "Support" Role of the Business Group the Values were correctly set but this is not an acceptable workaround.

Hope anyone can help and its not a "works-as-designed"

Thanks!

Robert

[sbeaver]

Did you configure the vRA plugin in vCO to "Per User" Connection or "Shared Session"   For consistency with workflows and action might want to consider "shared session" if it not set up that way currently

[rwk1982]

Hello!

The vRO connection is configured as "Per User Session". This is the default configuration with the internal vRO which was created automatically for each tenant by vRA.

Robert

[daphnissov]

Don't use per-user session in this case. Always default to shared session unless you know exactly what you're doing and how that workflow should get invoked.

[rwk1982]

I changed the connection to "Shared Session" but it makes no difference.

[rwk1982 · Accepted solution]

Got a solution: If the "Show in Request" is set to "no" on the Custom Property the updated value will not be passed to vRO when Custom Forms are used.