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rchaubey
Enthusiast
Enthusiast

Manager service is not running or cannot contact model manager

I have installed Vra 7.3 . Now getting below message. Can some one help me to resolve this problem .

pastedImage_0.png

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6 Replies
daphnissov
Immortal
Immortal

Ok, so let's start with the log. Show that and describe your architecture, please.

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sbeaver
Leadership
Leadership

You can also start please by describing the installation process you used.  I have a suspicion the IaaS install process is missing or might have had something go wrong on the install

Steve Beaver
VMware Communities User Moderator
VMware vExpert 2009 - 2020
VMware NSX vExpert - 2019 - 2020
====
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rchaubey
Enthusiast
Enthusiast

I have did distributed installation without HA. I have only one VRA appliance.

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daphnissov
Immortal
Immortal

Please share more information than this. The error message you're getting indicates a fundamental failure somewhere, and we need to know how you've tried to install vRA.

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rchaubey
Enthusiast
Enthusiast

Hello daphnissov

Thank you for your reply . issue has been fix .

issue was caused by a broken authentication connection between vRO and vRA.

To resolve the issue we followed the steps outlined in the below KB:

https://kb.vmware.com/kb/2151652

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daphnissov
Immortal
Immortal

Glad that you resolved your issue, but vRO to vRA trust has nothing to do with the message you were seeing. DEM Orchestrator is not a function of vRO and the Manager Server does not rely upon vRO for it to function either.

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