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mark49808
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Report download error

Using this link, i see the following:

OSR

pastedImage_2.png

Clicking Download now leads to this page:

https://vcsa.vmware.com/skyline/osr-delivery/api/report/download

with the following error message:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Fri May 04 05:57:22 PDT 2018

There was an unexpected error (type=Internal Server Error, status=500).

could not download file

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Aditya2018
VMware Employee
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Hello Mark,

From the error the issue seems like the report is not yet ready. It takes 3 weeks for the first report to be generated after the collector is registered with Skyline.

I see from another post your collector was registered only yesterday, you will need to wait for 3 weeks to be able to download the report. After the first report a new report will be available every 2 weeks.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc

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Aditya2018
VMware Employee
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Hello Mark,

From the error the issue seems like the report is not yet ready. It takes 3 weeks for the first report to be generated after the collector is registered with Skyline.

I see from another post your collector was registered only yesterday, you will need to wait for 3 weeks to be able to download the report. After the first report a new report will be available every 2 weeks.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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mark49808
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Ok thanks. Its a bit misleading having a big download button and a report generated date on that page. Seems to imply the report is available. Will wait a few weeks and check back, thanks!

Aditya2018
VMware Employee
VMware Employee
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Hello Mark,

Thank you for the feedback, i will pass it on to the development to have the button highlighted only when the report is available.

I will mark the thread as resolved for now. Feel free to share any additional feedback.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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