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tinkeroni
Contributor
Contributor

VMware Tools installation problem

I'm trying VMware for the first time, and impressed about the ease of installation and how well it works!! ... EXCEPT I haven't been able to install VMware Tools (and a few other small issues, most of which VMware Tools might solve).

On a Ubuntu 16.04 OS, I've installed VMware Workstation 14 Player (downloaded within just the last few days), and then a Windows 8.1 virtual machine (from an old computer with a hardware problem about to be discarded, using VMware vCenter Converter Standalone Client), and I remember seeing a notice of VMtools apparently downloading automatically (to where, I don't know...), but on the toolbar at the top, under Virtual Machine, the option to "Install VMware Tools..." is dimmed and cannot be launched by clicking on it.  I've been using this computer for a day already to test to see what works and what might not, but this problem with VMware Tools has not been resolved despite spending a lot of time researching it and trying to find a solution.

When the virtual machine starts, a message pops up saying "Install the VMware Tools package inside this virtual machine. After the guest operating system starts,

select VM > Install VMware Tools ... and follow the instructions."

(Notably, I would suggest rewriting that last phrase to something like

"from the toolbar, select Virtual Machine > Install VMware Tools..."

as it's not clear what is meant by "select VM".)

I am logged in as an Administrator account on both the underlying Ubuntu OS and also within Windows 8.1 in the virtual machine.  The internet works (and I'm posting this message from within this virtual machine).  I have rebooted the entire computer several times, by proper shut downs of both the virtual guest computer and the host operating system, hoping that would help, as I read somewhere that rebooting the entire system might help with VMware Tools, but it made no difference with this system.

I have read that VMware Tools cannot be installed manually but must be installed by VMware, and in another place I read that it automatically loads as an ISO onto a virtual DVD but I have no virtual DVD showing up in my virtual machine.  I figure that it should be just clickable from the toolbar ... and it shows up there, but it is shaded out and not clickable.

Any ideas regarding why "Install VMware Tools..." is presented on the menu but is not clickable, or any ideas of a solution?

I am trying the free home version of Player thus far, to first see whether or not this will work completely.  Is VMware Tools only available after purchase of a license key?

(Moving an OS from old hardware to new hardware might best be done by Converter and Player, to keep all your configuration settings and *entire* setup turnkey, so I'm hoping this will work well enough to adopt as a solution, versus moving the OS and everything as the sole OS to boot up successfully on the new hardware with all the necessary drivers and technical steps trying to avoid the potential blue screen of death.  Also, running Linux and Windows concurrently and being able to switch between them for the best of both worlds may be better than booting separately at different times.  Hoping Workstation Player or Pro works well enough to be the best overall solution, all considered...)

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RDPetruska
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The virtual machine menu item will connect the appropriate ISO image of the VMware Tools installer, based upon the selected GuestOS type.  You can manually connect it instead.  Inside the guest itself, you then need to launch the setup from the guest's CD-ROM drive.

Player installation does not include the tools ISO images, but downloads them from the VMware site.  Often, after a new version release, the updated tools aren't available right away, but that should not be an issue now.

Is the guest OS specified as Windows 8 (or 8.1)?  If not, change it, so that VMware knows which ISO image to mount.

Do you have any *.iso files in the Player folder?  If not, go into the Player menu, and there is an option for Software Update (I think), where you should be able to initiate the download of the Tools installer ISO images.

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tinkeroni
Contributor
Contributor

Thanks, RD.  Yes, I had double checked these things and a lot more before, except that I had not looked for the .iso image as you suggested, but I looked and it's not within the directory I assigned for my virtual machine, home/[user]/VMware on the host Ubuntu system (and the subdirectories which Workstation Player created within), so I guess the .iso does not exist there yet.  That might explain the anomaly.

However, right now, when I try

toolbar > Help > Software updates

I get "Could not connect to the update server."  The Update Server is https://softwareupdate.vmware.com/cds and I can ping it, which turns out to be 23.40.20.56 according to my ping, but when I click on the button for "Check for Updates" it tries for awhile and then gives me that message that it cannot connect.  This has been going on for the last couple of hours.  I am on a home connection (fiber).  I also disabled my Avira, and tried to VPN thru a commercial VPN tunnel in Los Angeles, just to try to eliminate anything funky on my home LAN, but got the same result.  Since I'm on a desktop, I don't have much choice otherwise.

I've done other things without problems from my guest virtual machine, testing a variety of applications and things.  Most things work well (except no sound on the guest virtual machine, which is no biggie and not a show stopper for me, as sound works fine on the host Ubuntu OS, and maybe I can figure that out later with the guest Windows), but the priority and main issue right now is that I haven't figured out how to mount a d: data drive, which is vital, and which I hope VMware Tools will help me with.  Ideally, I'd like to share data between the host Ubuntu OS and the guest Windows 8.1 virtual machine.  Also, I try to minimize the size of a c: OS drive in Windows, and put as much of my data as I can on a separate d: data NTFS drive, so when it comes to disk imaging backups or possibly VMware snapshots, for backups, they won't be huge in backup disk consumption if they're just c: OS which will have just a tiny fraction of the data (whatever data is on c:), so not much of the data will be on the image or snapshot, since d: is not on the image or snapshot.  I think that if I can get VMware Tools to download and install, then it might solve my high priority problem of the d: drive and be the solution I adopt.

I guess there's no other way to manually download an .iso for Workstation Player for a Windows 8.1 guest virtual machine on a Ubuntu 16.04 host and copy it to a specified directory and try that, if that is an alternative ...

It would be useful to know whether anybody else is having this problem with

toolbar > Help > Software updates

"Could not connect to the update server."

... and whether that is the root of the problem with getting VMware Tools.

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RDPetruska
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