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123asd
Enthusiast
Enthusiast

Unable to see catalog items in Service Now

We installed the vRA Plugin for ITSM 3.0 on Service Now Istanbul. We followed the instructions but after executing the scripts we can see the categories but not the category items. also there is no "Add here" button (might be missing because no items are there). I hope somebody can help us.

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7 Replies
YestoVI
VMware Employee
VMware Employee

Which version of vRA are you using?

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123asd
Enthusiast
Enthusiast

We´re using vRA 7.3

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CalsoftTechie
Enthusiast
Enthusiast

123asd

Can you see any error in logs?

If yes please send me the error text.

Regards

Manish

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123asd
Enthusiast
Enthusiast

We updated SNOW to Version Jakarta and I re-installed the whole plugin. Catalog items are now there but following the documentation to create the catalog site still the "Add here" is missing. The only thing I can to is to create my own homepage. There are no errors in the logs.

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CalsoftTechie
Enthusiast
Enthusiast

Can you share some screenshots.

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123asd
Enthusiast
Enthusiast

pastedImage_0.png

As you see the "add here" is missing in the bottom.

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shaikabdul
Contributor
Contributor

Hi,

I have observed the same behavior in JAKARTA, INSTABUL and KINGSTON. I will suggest you to logout from the ServiceNow Instance after importing the catalog items and wait for 15 minutes.

Then after login to ServiceNow Instance and check. "Add Here" will be shown.

Regards

ABDUL RAZZAQ

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