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ymichalak
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[vRA 7.3.1] - Upgrade 7.4 failed

Hi team,

we have an error when we try to update a small deployment of vRA 7.3.1 :

Capture-62.jpg

We have try :

1 - https://docs.vmware.com/en/vRealize-Automation/7.2/com.vmware.vrealize.automation.doc/GUID-71F4F6F1-...

2 - https://docs.vmware.com/en/vRealize-Automation/7.3/com.vmware.vra.install.upgrade.doc/GUID-5FA254C4-...

3 - https://docs.vmware.com/en/vRealize-Automation/7.3/com.vmware.vra.install.upgrade.doc/GUID-402A9AED-...

4 - https://kb.vmware.com/s/article/2147446

We see this in cluster TAB :

cluster.png

4 services are UNAVAILABLE or BLANK :

services.png

We can't find any specifics taks to upgrade from 7.3.1 to 7.4.

All ideas and help will be appreciated 🙂

1 Solution

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ymichalak
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Ok you have find a Workaround Smiley Happy

In a vRA management console > Services :

The vco service IS BLANK and shell-ui-app,advanced-designer-service & o11n-gateway-service were showing as UNAVAILABLE.

   

Workaround :

after upgrade connect to SSH on vRA appliance then browse to :

    /ETC/VCO/APP-SERVER

   

Duplicate the file "sso.properties"   

edit file "sso.properties" and check if you have parameters about the correct TENANT :

com.vmware.o11n.sso.default.tenant = YOUR_TENANT_NAME

com.vmware.o11n.sso.admin.group.name = YOUR_ADMIN_GROUP

com.vmware.o11n.sso.admin.group.domain = YOUR_ACTIVE_DIRECTORY_DOMAIN

Execute this command on vRA appliance   

service vco-server restart

Go back to vRA management console and check if now all services are "REGISTRED"

    

Execute this command on vRA appliance   

/etc/init.d/vco-configurator start

Go to vRO Control Center : Connect with ROOT password.

    

Click on "Authentication Provider"

If you see "Default tenant : vsphere.local" click CHANGE and assign the same parameters of "SSO.PROPERTIES" file.

 

After

Go back to SSH console and execute this command on vRA appliance   

service vco-server restart

Go back to vRO Control Center and click on "Validate Configuration"

   

U win !Smiley Wink

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5 Replies
daphnissov
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I'd open an SR with VMware for this one.

ymichalak
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Done Thx @

Reply
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ymichalak
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Ok you have find a Workaround Smiley Happy

In a vRA management console > Services :

The vco service IS BLANK and shell-ui-app,advanced-designer-service & o11n-gateway-service were showing as UNAVAILABLE.

   

Workaround :

after upgrade connect to SSH on vRA appliance then browse to :

    /ETC/VCO/APP-SERVER

   

Duplicate the file "sso.properties"   

edit file "sso.properties" and check if you have parameters about the correct TENANT :

com.vmware.o11n.sso.default.tenant = YOUR_TENANT_NAME

com.vmware.o11n.sso.admin.group.name = YOUR_ADMIN_GROUP

com.vmware.o11n.sso.admin.group.domain = YOUR_ACTIVE_DIRECTORY_DOMAIN

Execute this command on vRA appliance   

service vco-server restart

Go back to vRA management console and check if now all services are "REGISTRED"

    

Execute this command on vRA appliance   

/etc/init.d/vco-configurator start

Go to vRO Control Center : Connect with ROOT password.

    

Click on "Authentication Provider"

If you see "Default tenant : vsphere.local" click CHANGE and assign the same parameters of "SSO.PROPERTIES" file.

 

After

Go back to SSH console and execute this command on vRA appliance   

service vco-server restart

Go back to vRO Control Center and click on "Validate Configuration"

   

U win !Smiley Wink

gradinka
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good!

make sure to complete the IaaS upgrade after services on the VA start!

ymichalak
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True @ Smiley Wink

when all services VA has been started, the automatic update has continued without error on IaaS server :

Capture-88.jpg