VMware Horizon Community
VMWareWSS2015
Enthusiast
Enthusiast

Unable to reconnect to VM after disconnect

Need your expertise opinions..

Windows 10 with 1709 gold image

Horizon Agent 7.3.1

Horizon Client 4.6.1 and 4.7

Has anyone in VDI land running into this issue.  If so, what did you do fix it?

ISSUE:  It doesn't matter if the user just leaves them on and they time out or if they disconnect and log off. When trying to log back in they just get a black screen or an error message saying to contact the system administrator.

I have go into View Admin and either reset and remove the VM in order for user to get a new VM instead of re-connect back to same VM.

Thanks in advance..

5 Replies
MohammadrezaGha
Contributor
Contributor

Hi,

Please check the view agent logs located in C:\ProgramData\VMware\VDM\logs inside the virtual machine you are trying to connect to.

Also mentioned OS (Windows 10-1709) is not compatible with Horizon 7.3.1, Please check VMware Knowledge Base .

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BenFB
Virtuoso
Virtuoso

On the parent I would try uninstalling the Horizon Agent, restart, uninstall VMware Tools and restart once more. Then perform a fresh install of VMware Tools, restart, install Horizon Agent and do a shutdown and finally a power on. Then prep the image, shutdown and take a snapshot.

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maharajan_be
Enthusiast
Enthusiast

We are facing the same issue.. The users are unable to reconnect to their disconnected session.

OS: WIndows 10 LTSB

UEM9.4

App Volume : 2.14

VMware Tools  10.2.5

I checked the below KB. that didn't help.

VMware Knowledge Base

Any workaround or fix for this issue. Appreciate your help

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admin
Immortal
Immortal

Hi, I also have the same problem when I try to connect after a disconnection, I hope that it will quickly settle.

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techguy129
Expert
Expert

This is a common problem. The first step is to triple check that you installed your agents in the correct order. You will want to run through the installation again to be 100% sure.

Please see this KB about the install order:

VMware Knowledge Base

Other things to review is that your Horizon agents are all at the same version as your Horizon servers. Also, make sure the user is using the latest client version.