1 Reply Latest reply on Mar 9, 2018 1:23 AM by bluefirestorm

    VMWare Not Working (Stuck at Windows Logo, or intermittently boots but locks up)

    Tango2018 Novice

      Hi,

       

      I'd be grateful for anyones help!

       

      I have a HP Z600 which i've run VMWare Workstation 12 and 14 on for some time without issues. I've upgraded to a HP Z820 for speed and more drive space, however, i'm exhibiting strange behaviour on VMWare Workstation.

       

      After copying my Windows 10 x64 VM to the Z820, the VM failed to boot on a number of occasions (stopping at showing the Windows 10 logo with dots which usual move around - but stopped), then when it did boot locked up on explorer and was unusable.

       

      I tried to create a new VM using an ISO, but each time it stopped processing at the Windows logo or ignored the ISO. Eventually, it did appear to work and installed Windows 10 x64 OS. It seemed that RAM could not be set more than 32gb and CPU could not be set more than 2x4 (8). It was slow, but seemed to work, however, it again is slow and locks up continually.

       

      I have taken the exact same SSD with the VM and plugged it into the Z600 and it works great.

       

      I have tried:

      - Installing all Windows updates

      - Installing drives via Driver Booster and HP

      - Updated BIOS

      - Copying VM to another drive

      - Downgrading to VM workstation 12

      - Changing various configurations / setups

       

      I am completely at a loss.

       

      Can anyone help please?

       

      Thank you in advance for your time and suggestions

       

      Log and Screenshot attached

        • 1. Re: VMWare Not Working (Stuck at Windows Logo, or intermittently boots but locks up)
          bluefirestorm Master

          In case you are running Avast or AVG antivirus on the host machine, you should turn off the hardware virtualisation feature. If you are using BitDefender 2017 or later, also has some virtualisation feature that interferes with running of VMs but it seems to be the only way is to uninstall.

           

          For AVG, refer to this post Re: XP VM suddenly slow, Win 7 fine

          For Avast, refer to this post Re: XP VM suddenly slow, Win 7 fine

           

          From the log, you are use version 12.1.1 which is quite old. If you want to try 12.x version use the last release on that line by updating to 12.5.9.

          It also seems that you have dual E5-2650 v2 Ivy Bridge CPUs and configured the VM to use 2 virtual sockets, 4 cores per virtual socket for a total 8 vCPUs. You should only allocate the number of vCPUs that the VM can realistically utilised. Idle CPUs, especially if there are more idle than busy ones, can have a perverse effect of bumping the busy vCPUs.

           

          2018-03-08T16:46:21.618Z| vmx| I125: HostWin32: WIN32 NUMA node 0, CPU mask 0x000000000000ffff

          2018-03-08T16:46:21.618Z| vmx| I125: HostWin32: WIN32 NUMA node 1, CPU mask 0x00000000ffff0000

           

          If it isn't the antivirus stuff, try reducing the number of vCPUs and use 1 virtual CPU socket. I don't know how well VMware Workstation 12.x/14.x handle dual CPUs; but using 2 virtual sockets, from the log, it seems to automatically enable virtual NUMA.