Update Manager errors after 6.0 to 6.5.0 upgrade

[szilagyic]

Hello:

We recently went through a few upgrades (migrations) from vCenter 6.0 on Windows to the VCSA 6.5  on 3 separate vCenters.  We upgraded two vCenters in this manner and all was fine. However, recently I upgraded the last vCenter in the same way, and now Update Manager does not work from the Flash Client to any of the 3 vCenters.   The Update Manager service is running but the issue is the UI shows errors when clicking on each area of Update Manager.  The main pages load up but elements in the frames do not show up..., and I get errors such as:

• interface com.vmware.vim.binding.integrity.VcIntegrity is not visible from class loader
• An error occurred getting patches
• Error getting ESXi images
• Error getting VA upgrades

... and so on.  I've checked logs and so far do not see the cause.  I verified that I can telnet to the VCSA to port 8084, so the connection/firewall is good.  I also tried resetting the Update Manager database according to KB 2147284 : VMware Knowledge Base .

Still no luck.  Any ideas or has anybody seen this issue?  Not sure what else I can try, short of opening a ticket with VMware.  Thanks for the help.

[Finikiez]

Hi!

Do you mean that you have external Update manager and you can't connect it to vcenter servers?

I'm asking because update manager is embeded into VCSA 6.5 now and I don't fully understand your issue.

[szilagyic]

Hi!

Do you mean that you have external Update manager and you can't connect it to vcenter servers?

I'm asking because update manager is embeded into VCSA 6.5 now and I don't fully understand your issue.

Hi.  Sorry I did not clarify.  No, we are using the integrated (embedded) Update Manager on the VCSA (appliance).  We've never had a separate Update Manager here, so when we upgraded it upgraded from the previous integrated Update Manager.

The issue we are having is all when going to Update Manager through the web client (Flash version), in various areas we get the errors I described earlier.  I also tried uploading an ESXi image today, and the upload succeeded however the image does not show up in the list of images, just just says "this list is empty".  However if I upload again, it says that it exists.  So it seems we are having UI (web page) issues with Update Manager and I am not sure how to fix.

Thank you.

[SureshKumarMuth]

Found this article similar to you issue

https://blog.ukotic.net/2017/10/03/vmware-update-manager-vum-fails-to-load-within-vsphere-web-client...

Check if this helps.

[szilagyic]

Found this article similar to you issue

https://blog.ukotic.net/2017/10/03/vmware-update-manager-vum-fails-to-load-within-vsphere-web-client...

Check if this helps.

Thank you. I did see that article and tried the recommendation and the issue seems to have come back since yesterday.  I tried a restart and it is working for the moment.  I will watch for one more day and verify and post the result.  Thank you!