VMware Cloud Community
Zulianino
Contributor
Contributor

Update Manager not available in WebClient

Hi all,

i'm quite new to vsphere infrastrcture.

I installed Update manager and the plugin is installed and working in vSphere Client but the plugin is not present in vSphereWebClient.

In WebClient the plugin seems up and running:

ScreenClip000016.jpg

and also in extensions:

ScreenClip000017.jpg

but Update tab is not present anywhere in webclient.

I already tried rebooting vcenter appliance without success

Someone can help me to understand what happened?

Thanks

6 Replies
hussainbte
Expert
Expert

Check for update Manger tab under Manage.

Select the host --> go to Manage and look for update manager.

The documentation says the tab is available in Monitor section but I think that needs to be corrected. Check the link

vSphere 6.0 Documentation Center

If you found my answers useful please consider marking them as Correct OR Helpful Regards, Hussain https://virtualcubes.wordpress.com/
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Zulianino
Contributor
Contributor

No. Any update tab is not visible on every page

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vHaridas
Expert
Expert

you have to re-register Update manager with vCenter if client plugin is missing.

Login to Update manager server.

Go to - C:\Program Files (x86)\VMware\Infrastructure\Update Manager

Run VMwareUpdateManagerUtility.exe

Login with vCenter Admin/password.

Then select - Re-register to vCenter Server

Enter vCenter IP/server name, User name, password and apply.

if needed Restart update manager service.

Logout and login back to web client.

Reconfiguring VMware vCenter Update Manager using the Update Manager Utility (2011327) | VMware KB

Thanks,

vHaridas

Virtual Admin

Please consider awarding points for "Correct" or "Helpful" replies. Thanks....!!! https://vprhlabs.blogspot.in/
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DexG83
Enthusiast
Enthusiast

Hi @all,

I have the same Issue, re-registering the Update-Manager did not resolve the problem.

I found the following KB-Article: KB:2146016

Cause:
This issue occurs due to an incompatible third-party plug-in installed in vCenter server.

Resolution:
To resolve this issue, update or remove any incompatible third-party plug-ins.

I'm just wondering how to determine the "incompatible third-party plug-in"?

Do you have any idea?

Kind Regards

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DexG83
Enthusiast
Enthusiast

Hey All,

in our Case it was a network related issue.

In vsphere_client_virgo Log I found the following Line:

[2018-02-23T21:54:41.738+01:00] [ERROR] vc-extensionmanager-pool-105 70000042 100008 200002 com.vmware.vise.vim.extension.VcExtensionManager                  Package com.vmware.vcIntegrity was not installed!
Error downloading https://*VUM-FQDN*:9087/vci/downloads/vumclient.zip. Make sure that the URL is reachable then logout/login to force another download. java.net.SocketTimeoutException: connect timed out

After opening Port 9087/TCP and restarting VMware vSphere Web Client Service on Vcenter Server the Package was successfully downloaded.

Greez,

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rajen450m
Hot Shot
Hot Shot

Hi Zulianino

VMware update manager extension name is "com.vmware.vcIntegrity" can you click on this extension and check whether it is same extension version as shown in manage plugins in web-client.

If both are different, delete the plugin How to delete extension plugin  and re-register the VMware update manager with vcenter again and verify the version there in MOB list.

Raj M Please mark helpful or correct if my answer resolved your issue. Visit www.hypervmwarecloud.com for my blog posts, step-by-step procedures etc.,
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