There is a similar thread on this issue with the communities - Guest Introspection VM Console default username and password .  Modifying settings on Guest Introspection VM is not a recommended practice as you can encounter unforeseen issues. You will have to install GI again. Re-deploy GI and confirm Networking configuration is correct. Where is the NSX Manager running? The GI running? Same ESX host? Different ESXi host?

To get user name and password you need a special password for NSX manager.

Please refer to https://kb.vmware.com/s/article/2149630 to enable engineering mode on the NSX manager.

Note that you should not make any changes to the underlying system without the help of VMware Technical Support. All such changes are not supported and as a result, your system may no longer be supportable by GSS.

Yes it true.

this on your own risk!

Does anyone know the answer to this? I was able to login to engineering mode in NSX Manager but the article that is referenced doesn't include how to obtain or reset the password for the GI-SVM. I've been asked by McAfee to grab a log file from the GI-SVM but I'm unable to login and can't figure out how to set or reset the GI-SVM credentials.

Thanks!

If you are in Engineering Mode on the NSX Manager you can run the following command to get the root password for the Guest Introspection VMs:

/home/secureall/secureall/sem/WEB-INF/classes/GetEpsecAppliancePassword.sh

This password can be used to log in directly as root user on a local console (web console or VMRC) of the GI Service VMs.

See: Get root access to all NSX components • Just virtual things

Thank you sk84! This is exactly what I was looking for!

-Jay