We installed the vRA Plugin for ITSM 3.0 on Service Now Istanbul. We followed the instructions but after executing the scripts we can see the categories but not the category items. also there is no "Add here" button (might be missing because no items are there). I hope somebody can help us.
Which version of vRA are you using?
We´re using vRA 7.3
123asd
Can you see any error in logs?
If yes please send me the error text.
Regards
Manish
We updated SNOW to Version Jakarta and I re-installed the whole plugin. Catalog items are now there but following the documentation to create the catalog site still the "Add here" is missing. The only thing I can to is to create my own homepage. There are no errors in the logs.
Can you share some screenshots.
As you see the "add here" is missing in the bottom.
Hi,
I have observed the same behavior in JAKARTA, INSTABUL and KINGSTON. I will suggest you to logout from the ServiceNow Instance after importing the catalog items and wait for 15 minutes.
Then after login to ServiceNow Instance and check. "Add Here" will be shown.
Regards
ABDUL RAZZAQ