Resetting vCenter Server Appliance password

[KirkJen]

Hello,

After I was prompted to change the password for root when i tried to sign into the appliance, the new password I have entered does now not work. Is there some possible option why this could be happening or do I have to reinstall the esxi now?

[vcallaway]

Have you tried the old password? Caps lock on, or was it on by chance?

[KirkJen]

Yes, so we have tried the old password as well as if the caps lock was on when resetting it.

[estanev]

Its probably locked, try to reset it once again:

VMware Knowledge Base

[sarikrizvi]

Issue:- Resetting Appliance (vCenter, vRA,etc.) password

Troubleshooting Steps #

1. Apply KB # 196 (VMware Knowledge Base) for Repeated characters when typing in remote console

2. Reboot appliance and Go to grub >>>Type e
3. Scroll to the second line displaying the kernel boot parameters >>>   Type e   >>>   Type init=/bin/bash  >>>   Enter   >>>    Type b
4. System boots to a shell    # >>>     Type passwd    >>>     change new password
5. Unlock root account  - pam_tally --user root --reset  or faillog -u root -r   >>>    Reboot .

Use above troubleshooting steps and issue will get resolve