VMware Cloud Community
Robby68
Contributor
Contributor

Windows Server 2012 VM becomes unresponsive / VW Tools "Not Running"

I have 2 ESXI 6.0.0 build 3073146 hosts running on IBM x3400 series with local storage, on which i have installed a bunch of virtual machines.

All VMs are running Windows Server 2012 Std.

Occasionally and absolutely randomly, some virtual machines become unresponsive. vMware Tools (v. 9.10.5, build-2981885)

shows as "Not Running" in the Summary Pane and the virtual machine is unaccessible via RDP or Console. What i can

basically do in that condition is Power Off the VM.

I tried to uninstall and re install VM Tools, tried to change Network Card (currently VMXNET 3) to E1000 or E1000E, but

the issue is still persisting.

The issue has started appearing after the upgrade of ESXi 5.5 to the firt version available of ESXi 6.0.

I had no issues for a couple of weeks then, suddenly, the problem came out again. This happens only on a subset (2 on a total of 😎 of the virtual machines running.

Did someone have a similar issue? Any suggestion on how to solve it?

Thanks

Roberto

(Bologna - Italy)

Tags (2)
21 Replies
waelhym73
Contributor
Contributor

I was look about answer But i try to make update to ESXI 6.5u1 fix to me thisis errors if you want to fix this error try go to update 

Reply
0 Kudos
agsystem3000
Contributor
Contributor

Same issue here.  Hoping someone has seen this on a 2016 VM.  Server becomes "limited" because VMware tools is unresponsive.  people can't access file share on the machine, you can still RDP in, but yuo cant stop/start services or open a powershell prompt, etc. 

Reply
0 Kudos