Horizon View Composer Installation Failed (1603)

[arnoldveenema]

Hi,

We are struggling with an upgrade of Horizon View Composer with any version higher than 7.0.3.

E.g. the upgrade or fresh install of VMware Horizon Composer 7.3.2-71161120 fails on Windows 2016.

Error logs shows:

VIEINSTUTIL: InstallDriver: params = vstor2-ufa, Vstor2 UFA Virtual Storage Driver, C:\Program Files (x86)\Common Files\VMware\VMware Universal File Access\vstor2-ufa.sys, 2, 1, (no load order), 1

VIEINSTUTIL: Opened Service Control Manager

VIEINSTUTIL: Created service vstor2-ufa for C:\Program Files (x86)\Common Files\VMware\VMware Universal File Access\vstor2-ufa.sys

VIEINSTUTIL: Failed to start service (0x241)

VIEINSTUTIL: Finish install

CustomAction InstallVstor2Driver.5ACA97E0_7C64_4970_A763_840E81DAAF0B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 14:13:17: InstallFinalize. Return value 3.

After a bit of digging I found that Windows will not start the service because it does not trust the driver vstor2-ufa.sys

Eventlog shows

Log Name:      Security

Source:        Microsoft-Windows-Security-Auditing

Date:          11/30/2017 2:13:17 PM

Event ID:      5038

Task Category: System Integrity

Level:         Information

Keywords:      Audit Failure

User:          N/A

Computer:      computername.domain.local

Description:

Code integrity determined that the image hash of a file is not valid.  The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume3\Program Files (x86)\Common Files\VMware\VMware Universal File Access\vstor2-ufa.sys

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" />

    <EventID>5038</EventID>

    <Version>0</Version>

    <Level>0</Level>

    <Task>12290</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8010000000000000</Keywords>

    <TimeCreated SystemTime="2017-11-30T13:13:17.388333900Z" />

    <EventRecordID>23131752</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="172" />

    <Channel>Security</Channel>

    <Computer>computername.domain.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">\Device\HarddiskVolume3\Program Files (x86)\Common Files\VMware\VMware Universal File Access\vstor2-ufa.sys</Data>

  </EventData>

</Event>

Any idea how to solve this? Is it possible to correct this or manually add a trusted source of something?

Kind regards,

Arnold Veenema

[mhampto]

Check If you have SSLbind information left over from previous instance. If so, remove these from the registry and try installing.

[davonnedeschain]

I'm having the same issue with 7.5 Error 1603 on Windows Server 2016 Standard

It verified my ODBC connection, but the Installation starts, and than says rolling back.

Steps I have tried

I have tried running as Local Admin

Installing as Admin with no success.

I am going to try running msiexec silently and see if that works.

Will let you know.

Any ideas?

[sumann7]

Hi Arnoldveenema,

This can be fixed by disabling the secure boot from BIOS.

OR you may try the below steps

1. lick Start > Run, type regedit, and click OK. The Registry Editor window opens.
2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.
3. Delete the stcp2v30 key.
4. Delete the vstor2-p2v30 key.
5. Delete all vmware-ufad-p2v-XXXXX keys.
6. Delete all courier-XXXXX keys.
7. Reboot.
8. Under the %SystemRoot%\system32 folder, remove all vmware-ufad-p2v-XXXXX subdirectories.

Note: If you do a search on windows registry, you may still find vmware-ufad keys in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00x. You can ignore this because, after the next reboot, the registry hive in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet is saved as ControlSetx.