For security reasons, this feature is disabled by default, see vSphere Documentation Center. Have you ran through these steps before running the "VMwareToolboxCmd.exe device list" command?
Configure the virtual machine to allow connecting and disconnecting devices.
- Open the configuration (.vmx) file of the virtual machine with a text editor.
- If the following properties are not listed in the file, add them and set them to FALSE.
isolation.device.connectable.disable = "FALSE"
isolation.device.edit.disable = "FALSE"
- Save and close the file.
That worked thank you.