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jmpm
Contributor
Contributor

vRA Catalog items visible but cannot be added as Catalog in ServiceNow

We are Integrating vRA 7.3 to ServiceNow- Istanbul using the plugin version 3.0.0.

Plugin has been configured and able to perform the "Client Registration" successfully.

We were also run the Schedule Import Jobs successfully and vRA catalog services and items has been imported to ServiceNow however we can’t select the catalog items and add it to ServiceNow as Catalog.

Another concern is that, even though catalog items is imported to ServiceNow it’s not properly automatically assigned to its corresponding category (though we have able to manually assign the category).

Can someone help us to solve this issue?

Thanks,

Joanne

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kbhushan05
Enthusiast
Enthusiast

Hi Joanne,

Can you upload the snaps for both of the issues you reported to understand your concern?

(Q-we can’t select the catalog items and add it to ServiceNow as Catalog.

Q-Another concern is that, even though catalog items is imported to ServiceNow it’s not properly automatically assigned to its corresponding category (though we have able to manually assign the category).

)

Regards,

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jmpm
Contributor
Contributor

VRA-SNOW integration.jpg

hi kbhushan05

Here's the screenshot. vRA catalog item is visible in SNOW but we there's no option to add it as catalog in SNOW.

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kbhushan05
Enthusiast
Enthusiast

Please allow me some time to look into the issue.

Thanks

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rstoker13
VMware Employee
VMware Employee

If you navigate to the 'vRealize Automation Catalog' and attempt to search the catalog using the field at the top right, are you able to find the catalog item?

pastedImage_0.png

If you are able to find the catalog item via search, use the left column to search for 'catalog definition'. Then click 'Maintain Items'

pastedImage_1.png

Use the Filter to narrow down the list of catalog items available to find YOUR catalog item. You can then make any modifications you see fit.

pastedImage_2.png

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kbhushan05
Enthusiast
Enthusiast

Hi,

Are you running the import jobs in correct sequence?

After performing successfull "Client Registration" the sequence should be:-

1. vRealize-Automation-AuthGenerator

2. vRealize-Automation-ImportServicesAsCategories

3. vRealize-Automation-ImportCatalogItems

"vRealize-Automation-ImportCatalogItems" to be run after "vRealize-Automation-ImportServicesAsCategories".

Reagrds

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