Failed to connect to Connection Server

[ChevUribe]

Why is it that when I try to access the connection server via IP, it says :failed to connect to connection server"but if FQDN of the server will be used; it connects fine.

Then another setup on another VLAN is observed and IP HTML access is successful.

And why does if connecting to admin window via IP address, a white box appears but is not encountered if FQDN is used.

Thanks!

[ChevUribe]

up!

[mhampto]

Could you check if their is any certificate issue? Are you using default certificates or custom certificates?

Set the setting on a View Client "Preferences -> Security -> Do not verify server identity certificates" to test if this is a certificate issue.

You should use a FQDN name instead of IP address.

You can try to add a FQDN name to the hosts file if needed.