I've just gone live with View 7 in my environment and I'm facing the same thing.
The Helpdesk tool automatically logs in if you click the button from the "View Administrator" Console but won't log I if you go directly to the help desk tool via the URL
Yout just get a constant spinning wheel. I've logged it with VMware Support (today 20.08.2017) and im waiting for a response.
Dis you ever get it working?
Could you please check if there are multiple domains in the environment and mutual trust exists between them?
2 people found this helpful
it is character sensitive, did you put your username as it is in AD?
in example to login with administrator > in AD this user is 'Administrator'
had the same issue, and with character sensitive in mind it worked like expected.
You're right it's character sensitive,
Worked for me....
VMware VDI Administrator.
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