I've just gone live with View 7 in my environment and I'm facing the same thing.

The Helpdesk tool automatically logs in if you click the button from the "View Administrator" Console but won't log I if you go directly to the help desk tool via the URL

Yout just get a constant spinning wheel. I've logged it with VMware Support (today 20.08.2017) and im waiting for a response.

Dis you ever get it working?

Hello,

Could you please check if there are multiple domains in the environment and mutual trust exists between them?

it is character sensitive, did you put your username as it is in AD?

in example to login with administrator > in AD this user is 'Administrator'

had the same issue, and with character sensitive in mind it worked like expected.

Thanks!

You're right it's character sensitive,

Worked for me....

Raul.

VMware VDI Administrator.

http://ITCloudStream.com/

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