VMware Horizon Community
nonsparker
Enthusiast
Enthusiast

Help Desk Tool Not able to log in

When I try to log into the Horizon Help Desk tool, after I put in my username and password the circle just spins. If I refresh the page I am able to see the interface but get an error on the top stating "Failed to fetch domain list"

Has anyone seen this error? What can I do to resolve it?

Twitter @thickguythinapp
Website thickguythinapp.com
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4 Replies
GhinguskhanD1
Contributor
Contributor

I've just gone live with View 7 in my environment and I'm facing the same thing.

The Helpdesk tool automatically logs in if you click the button from the "View Administrator" Console but won't log I if you go directly to the help desk tool via the URL

Yout just get a constant spinning wheel. I've logged it with VMware Support (today 20.08.2017) and im waiting for a response.

Dis you ever get it working?

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parmarr
VMware Employee
VMware Employee

Hello,

Could you please check if there are multiple domains in the environment and mutual trust exists between them?

Sincerely, Rahul Parmar VMware Support Moderator
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MVEJVB
Contributor
Contributor

it is character sensitive, did you put your username as it is in AD?

in example to login with administrator > in AD this user is 'Administrator'

had the same issue, and with character sensitive in mind it worked like expected.

PCTechStream
Hot Shot
Hot Shot

Thanks!

You're right it's character sensitive,

Worked for me....

Raul.

VMware VDI Administrator.

http://ITCloudStream.com/

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