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Simone2017
Contributor
Contributor

VMware Pro 12 crashes Windows 10 Host with BSOD

10 days ago, I got a new system with Windows 10. I installed the latest VMware 12.5.4 and everything worked fine until Friday. I remember that when I shut down my system Friday, Windows updated something.

Yesterday, Monday, suddenly my system crashes 6 times with BSODs. It took a while to understand that the crashes are related to the VMware.

This morning, I removed VMware 12.5.4 and installed version 12.1.1, but I wasn't able to install Windows 7 (failed driver) and it crashed my system once more.

Is there somebody who experiences the same?

Version    10.0.14393 Build 14393

Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4201 Mhz, 4 Core(s), 8 Logical Processor(s)

Physical Memory (RAM)    32.0 GB

Available Physical Memory 29.2 GB

NVIDIA GeForce GTX 1050 Ti

Crucial_CT2050MX300SSD1 Size 1.86 TB (2,050,406,023,680 bytes)

Windows Error Reporting    Fault bucket , type Event Name: BlueScreen;

25 Replies
yanw
VMware Employee
VMware Employee

Hi, Andre:

Sorry for the late response, i have filled a bug to track the issue internally, hope that some WS developer will help to analyse the dump file.

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yanw
VMware Employee
VMware Employee

Hi, EricMatAMS:

Sorry for the problem brough to you, I can not find the Memory Dump files in the attachment, would you please re-upload it so that i can provide more information to the WS developers. Thanks very much

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yanw
VMware Employee
VMware Employee

Hi, heusd045:

Would you please check that if VT-x support has been enabled in your hardware BIOS? -- How to Enable Intel VT-x in Your Computer’s BIOS or UEFI Firmware

Workstation Dev read the info of "Intel VT-x is disabled and locked on CPU %d\n" from your dmp files.

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yanw
VMware Employee
VMware Employee

Hi, afagund:

Workstation Dev tried to open your dmp files, but it appears to be corrupted. Would you please re-collect the memory dump file and send to us? thanks again for your support.

Memory dump collection steps:

1) Run "sysdm.cpl SystemPropertiesAdvanced", go to Advanced->Startup and Recovery->Settings and change "Write debugging information" to "kernel memory dump"

2)When the Windows host hit BSOD, windows system will collect the memory dump files and write it to %SystemRoot%\MEMORY.DMP

The MEMORY.DMP file is very useful for us to debug the workstation driver issue that caused the host BSOD.

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MPKLLC
Enthusiast
Enthusiast

Sound like same behavior I'm seeing, but in my case it's happening on VMware® Workstation 14 Pro, 14.1.1 build-7528167.

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JEANCULELESMOUC
Contributor
Contributor

no, your crashes are related to AVAST .. I bet whatever you want on this.

GET

RID

OF

THAT

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