Can't log into vRO Config or Appliance setup pages

[jgreenback]

I'm having an issue where I am not able to log into the Control Center nor am I able to log into the Appliance config page.

I know the user ID and password for both (stored in a password manager) and i've logged in many times before.  It's been 5 months since I last logged in but now I can't.  Odd right?

I've followed the steps outlined in KB2136326 with no luck.

Anyone else run into the same issue, if so, what was the solution for you?

Thanks

[daphnissov]

Try to run /var/lib/vco/tools/configuration-cli/bin/vro-configure.sh reset-authentication which should reset your access to the Control Center.

[ericr999]

Had the same trouble as you once, support told me to do a reset on the auth like daphnissov says. But beware the username to use in the Control Center will be root. In my case I had configured another username instead of the original one, and once resetted the old username doesn't work, only the root one.