Pearson Vue Exam Issue (Account Blocked)

[blomoff]

Been trying to book my VCP6 exam, but then Pearson Vue are involved and are making it an impossible, frustrating task to do. Its beyond embarrassing.

They have blocked my account as they claim i owe them an exam fee from a previous exam. I didnt, i paid for the exam, it had issues and kept crashing so the fee was refunded. How is that my issue?

I cant book the exam as they have blocked my account and all they say is "ring us and make payment". they dont listen to anything you tell them, or email them... They are clearly a "computer says no" company, employing idiots who have no clue either.

All i want to do is book my exam, so how can i book it when they block my account and dont have a clue how to resolve it? Its like dealing with morons

[scott28tt]

‌This is an issue between Pearson and you - not sure there's anything VMware can do.

If the fee for the problem exam was "refunded", how can they still be demanding a payment?

[blomoff]

This is the issue.

They just state the transaction was not processed and wont listen to what i am trying to tell them. It really is impossible to deal with them. I've sent bank statements to them to show the transactions etc, they just havent got a clue. All i want to do is book an exam, but as they blocked my account and wont unblock it until i pay them a fee they are not owed, from 18 months ago apparently, what am i meant to do?

[blomoff]

Judging by the amount of complaints regarding them, this is not uncommon for them:

Here is one smilar example:

How to escalate VUE

[scott28tt]

Ah yes, I helped on that thread 🙂

I'd suggest the same advice:

The VMware team can investigate only if a candidate submits a case to them by sending an email to certification@vmware.com with their Candidate ID Number and contact information, so please go ahead and do that.

[blomoff]

Hi,

I did this, was told they cant do anything and to contact Pearson Vue... which is like pulling your own teeth out. Its beyond impossible to get them to listen or do anything other than copy and paste a response, that neither answers the questions asked and just shows they haven't read anything i said