VMware Cloud Community
LucaMeglioli
Contributor
Contributor
‎07-21-2017 07:14 AM

vmware deploy from template with guest customization error

customizon of a new vm from template goes in error

in the events of the vm i see :

"An error occureed while setting up network properties of the guest Os. See log file C:\windows\temp\vmware-inc\guestcust.log in the guestos for detail"

in this log file there's just an error reporting "[2017-07-21T14:52:08:                              :  ERROR] error number 80010106, No error message found for error code -2147417850 (0x80010106)"

i've tested the sysprep manually inside the VM and it ends good

it happen after installing some application (about CAD environment)

if i get back to the snapshott taked before the application's setup , the deploy ends good

i also noted that, after installing hte application, when i deploy the VM from the template the network device comes up as disconnected (both "conncted" and "connected at power on" are not solected")

thank you for support

Reply
0 Kudos
9 Replies
vijayrana968
Virtuoso
Virtuoso
‎07-21-2017 07:27 AM

You need to lookup details in setupact.log and setuperr.log under C:\Windows\System32\sysprep\Panther inside guest os.

Reply
0 Kudos
LucaMeglioli
Contributor
Contributor
‎07-21-2017 07:40 AM

thanks for the reply

setupact.log is the first file that i've checked, there's no error

2017-07-21 14:52:07, Info              SYSPRP ========================================================
2017-07-21 14:52:07, Info              SYSPRP ===      Beginning of a new sysprep run      ===
2017-07-21 14:52:07, Info              SYSPRP ========================================================
2017-07-21 14:52:07, Info   [0x0f004d] SYSPRP The time is now 2017-07-21 14:52:07
2017-07-21 14:52:07, Info   [0x0f004e] SYSPRP Initialized SysPrep log at C:\Windows\system32\Sysprep\Panther
2017-07-21 14:52:07, Info   [0x0f0054] SYSPRP ValidatePrivileges:User has required privileges to sysprep machine
2017-07-21 14:52:07, Info   [0x0f007c] SYSPRP FCreateTagFile:Successfully deleted tag file C:\Windows\system32\Sysprep\Sysprep_succeeded.tag
2017-07-21 14:52:07, Info   [0x0f005f] SYSPRP ParseCommands:Found supported command line option 'RESPECIALIZE'
2017-07-21 14:52:07, Info   [0x0f005f] SYSPRP ParseCommands:Found supported command line option 'QUIET'
2017-07-21 14:52:07, Info              SYSPRP WinMain:Processing 're-specialize' internal provider request.
2017-07-21 14:52:07, Info              SYSPRP RunExternalDlls:Running platform actions specified in action file for phase 6
2017-07-21 14:52:07, Info   [0x0f00ba] SYSPRP SysprepSession::CreateSession: Successfully created instance with mount path C:, action file C:\Windows\System32\Sysprep\ActionFiles\ReSpecialize.xml, and mode <null>
2017-07-21 14:52:07, Info              SYSPRP SysprepSession::Execute: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\ReSpecialize.xml
2017-07-21 14:52:07, Info              SYSPRP ActionPlatform::GetStringValue: Getting REG_SZ value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 14:52:07, Info              SYSPRP ActionPlatform::GetValue: Getting value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 14:52:07, Warning           SYSPRP ActionPlatform::GetValue: Error from RegQueryValueEx on value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep; dwRet = 0x2
2017-07-21 14:52:07, Info              SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
2017-07-21 14:52:07, Info              SYSPRP ActionPlatform::GetStringValue: Getting REG_SZ value PROCESSOR_ARCHITECTURE under key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2017-07-21 14:52:07, Info              SYSPRP ActionPlatform::GetValue: Getting value PROCESSOR_ARCHITECTURE under key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2017-07-21 14:52:07, Info              SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
2017-07-21 14:52:07, Info              SYSPRP SysprepSession::ExecuteInternal: After sorting, providers will be excuted in this order:
2017-07-21 14:52:07, Info              SYSPRP SysprepSession::ExecuteInternal: name:Microsoft-Windows-PnpSysprep, order: 100d
2017-07-21 14:52:07, Info   [0x0f00bd] SYSPRP CreateSysprepActionList: Building action list for component Microsoft-Windows-PnpSysprep
2017-07-21 14:52:07, Info   [0x0f0080] SYSPRP ActionPlatform::LaunchModule: Found 'Sysprep_Respecialize_Pnp' in C:\Windows\System32\sppnp.dll; executing it
2017-07-21 14:52:07, Info              SYSPRP SPPNP: Sysprep_Respecialize_Pnp: Enter
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Created progress thread.
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Creating device install status thread.
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Waiting for device install status thread to exit.
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Status: Starting...
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Status: Total = 0, Complete = 0, Progress = 0% (0%)
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Status worker: Waiting for device installation to start...
2017-07-21 14:52:08, Info              SYSPRP SPPNP: Waiting for progress thread to exit.
2017-07-21 14:52:09, Info              SYSPRP SPPNP: Status: Idle
2017-07-21 14:52:09, Info              SYSPRP SPPNP: Finished waiting for device install status.
2017-07-21 14:52:09, Info              SYSPRP SPPNP: Progress thread exited.
2017-07-21 14:52:09, Info              SYSPRP SPPNP: Sysprep_Respecialize_Pnp: Exit
2017-07-21 14:52:09, Info   [0x0f0081] SYSPRP ActionPlatform::LaunchModule: Successfully executed 'Sysprep_Respecialize_Pnp' from C:\Windows\System32\sppnp.dll without error
2017-07-21 14:52:09, Info   [0x0f00b8] SYSPRP SysprepSession::Execute: Sysprep mode was not specified, deleting it from registry
2017-07-21 14:52:09, Info   [0x0f00c6] SYSPRP ActionPlatform::DeleteValue: Deleting registry value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 14:52:09, Warning           SYSPRP ActionPlatform::DeleteValue: Registry value SysprepMode to be deleted does not exist under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 14:52:09, Info   [0x0f0052] SYSPRP Shutting down SysPrep log
2017-07-21 14:52:09, Info   [0x0f004d] SYSPRP The time is now 2017-07-21 14:52:09
Reply
0 Kudos
LucaMeglioli
Contributor
Contributor
‎07-21-2017 08:46 AM

in the vmkernel log , related to ethernet, i just found this :

2017-07-21T13:50:38.830Z cpu12:189970)Vmxnet3: 15251: Using default queue delivery for vmxnet3 for port 0x200003c

2017-07-21T13:50:38.830Z cpu12:189970)NetPort: 1573: enabled port 0x200003c with mac 00:50:56:b8:13:fc

2017-07-21T13:50:38.832Z cpu12:189970)NetPort: 1780: disabled port 0x200003c

2017-07-21T13:50:38.837Z cpu6:189969)Vmxnet3: 15251: Using default queue delivery for vmxnet3 for port 0x200003c

2017-07-21T13:50:38.837Z cpu6:189969)NetPort: 1573: enabled port 0x200003c with mac 00:50:56:b8:13:fc

Reply
0 Kudos
vijayrana968
Virtuoso
Virtuoso
‎07-21-2017 08:52 AM

Check if application is MAC aware as you are facing issue with application installed.

Reply
0 Kudos
LucaMeglioli
Contributor
Contributor
‎07-25-2017 02:06 AM

we installed many part of solidworks , it seems there's no link to the mac address for this application

we''re stuck in the same situation of the last week , clone with customization goes in error after 2/3 sec

Reply
0 Kudos
LucaMeglioli
Contributor
Contributor
‎07-25-2017 02:07 AM

this is the guestcust logs file

"

[2017-07-24T17:48:58:                          :   INFO] GuestCustUtil invoked.
[2017-07-24T17:48:58:                          :   INFO] Params: customize -sealparam "/quiet /generalize /oobe /reboot" -nics 4000 -schedulenativeunobfusc
[2017-07-24T17:48:58:                          :  DEBUG] Registry value 'CustomRescheduleFlags' is not set. Returning default value: 0
[2017-07-24T17:48:58:                          :   INFO] Checking for Windows Sysprep Respecialize operation.
[2017-07-24T17:48:58:                          :  DEBUG] Sysprep process is not running.
[2017-07-24T17:48:58:                          :   INFO] Windows Sysprep Respecialize operation was not detected.
[2017-07-24T17:48:58:             GuestCustUtil:  DEBUG] Deleting status marker file C:/Windows/.post-gc-status
[2017-07-24T17:48:58:             GuestCustUtil:  DEBUG] Status marker file C:/Windows/.post-gc-status doesn't exist
[2017-07-24T17:48:58:                          :   INFO] Extended customization is not enabled!
[2017-07-24T17:48:58:                          :  DEBUG] Customization in progress set to 1 at 2017-Jul-24 17:48:58
[2017-07-24T17:48:58:                          :  DEBUG] Rpci: Sending request='deployPkg.update.state 4 0 C:/Windows/TEMP/vmware-imc/guestcust.log'

[2017-07-24T17:48:58:                          :  DEBUG] Rpci: Sent request='deployPkg.update.state 4 0 C:/Windows/TEMP/vmware-imc/guestcust.log', reply='', len=0, status=1

[2017-07-24T17:48:58:                          :  DEBUG] Successfully opened key SYSTEM\CurrentControlSet\Control\Session Manager\
[2017-07-24T17:48:58:                          :  DEBUG] Size of reg_multi_sz 21.
[2017-07-24T17:48:58:                          :  DEBUG] Read multi_sz value from registry autocheck autochk *, size 21.
[2017-07-24T17:48:58:                          :  DEBUG] string value from registry autocheck autochk *.
[2017-07-24T17:48:58:                          :  DEBUG] Returning 1 elements
[2017-07-24T17:48:58:                          :  DEBUG] Got BootExecute from session mgr.
[2017-07-24T17:48:58:                          :  DEBUG] Native App sysprepDecrypter.exe, arguments ''
[2017-07-24T17:48:58:                          :  DEBUG] Copied file sysprepDecrypter.exe to C:\Windows\system32\sysprepDecrypter.exe
[2017-07-24T17:48:58:                          :  DEBUG] Updated boot execute value.
[2017-07-24T17:48:58:                          :  DEBUG] Successfully created/opened key SOFTWARE\VMware, Inc.\Guest Customization\
[2017-07-24T17:48:58:                          :  DEBUG] New boot execute:
[2017-07-24T17:48:58:                          :  DEBUG] autocheck autochk *
[2017-07-24T17:48:58:                          :  DEBUG] sysprepDecrypter.exe
[2017-07-24T17:48:58:                          :  DEBUG] Temporary sysprep dir path: C:\sysprep
[2017-07-24T17:48:58:                          :  DEBUG] Moving directory 'sysprep' to 'C:'

[2017-07-24T17:49:00:                          :  DEBUG] Rpci: Sending request='deployPkg.update.state 4 101 C:/Windows/TEMP/vmware-imc/guestcust.log@No error message found for error code -2147417850 (0x80010106)'

[2017-07-24T17:49:00:                          :  DEBUG] Rpci: Sent request='deployPkg.update.state 4 101 C:/Windows/TEMP/vmware-imc/guestcust.log@No error message found for error code -2147417850 (0x80010106)', reply='', len=0, status=1

[2017-07-24T17:49:00:             GuestCustUtil:  DEBUG] Status marker file C:/Windows/.post-gc-status doesn't exist
[2017-07-24T17:49:00:                          :  ERROR] error number 80010106, No error message found for error code -2147417850 (0x80010106)
[2017-07-24T17:49:00:                          :   INFO] GuestCustUtil exiting."
Reply
0 Kudos
vijayrana968
Virtuoso
Virtuoso
‎07-25-2017 03:23 AM

You mentioned that VM id deploying fine without installing application. To reproduce the issue, deploy one VM with application installed and one without install, check the MAC address changes.

Reply
0 Kudos
LucaMeglioli
Contributor
Contributor
‎07-25-2017 03:30 AM

i think i dind't understand ,

if i deploy 2 VM they MUST have 2 different mac address, doing that what can i check?

if i deploy a vm from the template on a snapshot WITHOUT application -> deploy ends good

if i deploy a vm from the same template on a differente snapshot (where softwae have benn installed) -> deploy ends with this error

Reply
0 Kudos
vijayrana968
Virtuoso
Virtuoso
‎07-25-2017 04:34 AM

By deploying two VMs I meant to compare their logs. I know VMs will have separate and unique MAC but some applications are sensitive to MAC address where you need to make some changes in VMX. What is the application name you are using.

For previous versions I can see Customization of templates or clones in VirtualCenter may fail if third party software is installed ...

Reply
0 Kudos