It sounds like this will be a log deep dive.
Getting VMware support attention and scheduling a time can be done. At the end of each email they send is their supervisor's email. Personally I have never had any issues scheduling but when needed, I escalate to the supervisor to get results.
I would prefer to resolve it on my own if possible. I'm sure many others have had issues with the Web Client.
Down here in the lab, VCSA 6.0 was a monster at my end. Chewing up 2 cores constantly and being dog slow, never worked quite well, gave logs to support.
Never heard back from that.
So eventually I upgraded to 6.5 and it behaves well, hardly uses any CPU and works smooth.
What I am trying to say is that you can just take a snapshot of your VCSA 6.0, run the upgrade to VCSA 6.5 and as it is a fresh install that just copies over the data/settings/logs, chances are pretty big your old flaky setup problems are gone.
If it doesn't help, just restore the snapshot of VCSA 6.0 and get to back to where you were.
There's not much too lose AFAICT.
Wil| Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
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