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AmeySing
Contributor
Contributor

Cannot complete login due to an incorrect user name or password

Hello everyone,

Not sure where to post this issue

I am unable to log into my VMware Vsphere client I keep getting the following message "Cannot complete login due to an incorrect user name or password" I have googled for the said issue but did not find any KB that would solve this for me. Hoe ever the following KB's that I found during my research did not help me:

1. https://recommender.vmware.com/solution/SOL-5192

2. https://kb.vmware.com/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=...

Can any body help me get over this issue.

Thanks in advance.

Regards,

Amey

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SureshKumarMuth
Commander
Commander

Hi,

Where are you trying to login ? VC or ESXi host ?

Which credentials are used for accessing the machine ? local / domain credentials / SSO account

What is the version of VC ? Windows or appliance ?

Is it working when you launch webclient and issue is only with vsphere client ?

Tried with any alternate credentials ?

Regards,
Suresh
https://vconnectit.wordpress.com/
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dineshgoundar
Enthusiast
Enthusiast

I am assuming you are connecting using your AD credentials? If so, how have you configured the identity source? Has the vCenter been added to the domain? Can you try to login using the UPN format for username (username@domain.com)? Have seen this issue sometimes when "Active Directory (Integrated Windows Authentication)" is used in identity source configuration and using VCSA. And using UPN format works 100% of the time.

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dskwared
VMware Employee
VMware Employee

Are you using the administrator@vsphere.local account? If so, the password for that account is set to expire after 90 days, by default.

If that's the case, perhaps this article can help you reset the SSO password for that account: https://pubs.vmware.com/vsphere-51/index.jsp?topic=%2Fcom.vmware.vsphere.security.doc%2FGUID-06FF691...

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