VMware Horizon Community
tdubb123
Expert
Expert

horizon view win7 desktop vm console black screen

i got a horizon view VM that is in a pool but When powered on, I can only see a black screen on the vm console. USer cannot connect to VM.

other VMs in the pool is fine and can open VM console

any idea?

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larstr
Champion
Champion

The agent is probably in a non-optimal state. Rebooting the VM or restarting the View Agent usually fixes this issue.

Lars

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cH1LL1
Enthusiast
Enthusiast

Typically a connected sessions vm console would be blacked out due to Pcoip blackout policy.

as mentioned maybe the agent in your clone is in a weird state. reinstall vmware tools and agent on master and deploy a fresh clone to test.

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