vCenter 6.0 build 5112527 with VMware ESXi 5.1.0 build 3070626 - Hardware status tab - No host data available

[palphonso]

Hi,

Since we migrated all our hosts to vCenter 6.0 U3 build 5112527, all of them running ESXi 5.1 build 3070626 connected to it are working fine except for the Hardware status tab which is reporting "No host data available". Our plan is to upgrade our hosts to ESXi 6.0 U3 because they are compatible but until then, we still need the hardware tab to function and report data. Has anyone ran into this issue?

[Marmotte94]

Hi,

You can try this KB.

"No host data available" reported in Hardware status tab (2112847) | VMware KB

Thanks

[palphonso]

Hi,

This is actually the first thing I tried even though it sais it's fixed in vCenter 6.0 U3. I thought it couldn't hurt to try. Still "No host data available". When I connect to the host directly, under the Configuration tab in Health Status, I can see the sensor information there but not through vCenter.

[Marmotte94]

Ok, so did you try generate another certificat for your Appliance vCenter ? But I am not sure if It can solve your problem. I know there are a lot of things that change from vSphere 5.x to 6.x about certificat ESXi Host.

Thanks,

[Marmotte94]

Update : Make sure to have a Backup of it.

[palphonso]

Hi,

We are not running the appliance. It's running on 2012 R2 with an SQL 2014 backend database. Does it make a difference? You are talking about regenerating a certificate?

[Marmotte94]

Hi,

Can you check if you can telnet CIM from vCenter to ESXi. Use this KB for help Network ports required to access vCenter Server, ESXi, and ESX hosts (1012382) | VMware KB

And did you try disable your firewall on your vCenter server ?

Thank you,

Olivier.

[Marmotte94]

Hi,

You can try this KB : Inventory Service fails to start in vCenter Server 6.x (2119422) | VMware KB

Thanks,

Olivier,

[kbiradar]

Hi,

You can try restarting Hardware Health service in vcenter.

Here is KB article for same

VMware Knowledge Base https://kb.vmware.com/s/article/2109881:

Hardware health service name is 'vmwarevws'

so basically You can run below commands in vc command line

To stop

service-control --stop vmwarevws

And then start

service-control --start vmwarevws

And wait for atleast 20 minutes for hardware health to be filled up.

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