disappointed with Fusion 8.5 Pro

[speers]

Hi All,

Just built a MacBook pro retina with OSX 10.12 and am incredibly disappointed with this product Fusion 8.5 Pro. Clean build, nothing installed except updates and Fusion 8.5

Clean install of Windows 10 Pro 64 bit and installed the latest VMware tools.

System is fairly powerful and has 8GB RAM. Split the RAM between the host and the VM both getting 4GB. Super fast SSD drive.

• Even without anything installed performance is pitifully slow and intermittent. Researched forums and web and see a lot of similar complaints.
• Screen resolution is constantly changing in an unexpected manner. Tried various settings but the VM’s resolution keeps changing constantly (do a search on these forums, you’ll see). Please make it so the resolution can be LOCKED!
• Pitiful performance across the board. Tried Performance tweaks in Windows and on the Mac OS side.
• Can’t highlight / select consistently in MS word (I can select text it just doesn’t highlight).

Does VMWare have a QA department or actually do any testing on their products before they start selling these products?

Please someone from VMware stop advertising this product supports windows 10 as this is a joke.

Had none of these issues with Parallels.

Suggestion – try doing some QA on your product. Install Fusion 8.5 on OSX 10.12 with Windows 10 and make sure it actually works properly. Maybe even install a couple of apps like Chrome and MS Office and test it out?

[Mikero]

Hi there,

I'm sorry to hear about the experience you've been having. It certainly doesn't reflect the experience that thousands of our users, myself included, notice daily.

There's no way on earth that I would let us ship a product that behaved like this.

In your case, these all sound like something going on unique to your system. I would wager that on a different system with a freshly installed Windows + Fusion that these issues wouldn't be happening.

With software as complex as virtualization, some things can interfere that we have not historically QA'd for. for instance, there's some weird issues on Sierra if you happen to also have VirtualBox installed. Apple changed something and it created a situation that we did not expect, but now that we know about it it's a part of our QA cycle.

Chrome and Office are P0 test cases, however. We test these extensively. I use both of these daily on my MBP and have not encountered issues like you describe.

Overall the team does several thousand tests, a combination of automated and manual. Our team is the hardest QA team I've ever worked with, the only exception being the vSphere team (of which actually shares many of the same QA engineers due to our product dependencies.)

Now that's not to say we don't want to fix whatever is going on in your situation, far from it.

So to get you the help so we can figure out what's going on, can I have our engineering team reach out to you?

If that's okay, please just drop me an email to mroy at vmware dot com and we'll be happy to figure out what's causing things to go awry in your setup.

Thanks,

-Michael

[speers]

I'll do that, thanks. It seems the bottle neck, according to the task man in the vm, is CPU. Not sure why that woould be and it does seem right.

Tried single, dual and quad core settings.

MacBook Pro (Retina, 13-inch, Early 2015)

2.7 GHz Intel Core i5

10.12.4