[Help] Platform services controller error 500

[ethancedrik]

I recently rebooted my VMWare vCenter/vSphere platform services controller, and tried to access the web interface and got this, It's running on Windows and I did a standard Windows reboot. (Server 2012 R2 with all the latest Windows Updates)

The main page loads just fine, it's just when I try and access the web interface I get that 500 error

Here is the server log bundle as well: vc-vmpsc-2017-04-14--05.31-4668.tgz - Google Drive

Any and all help is greatly appreciated! I tried restarting the services and rebooting Windows and still am getting the same thing. The VMWare platform services controller is the only thing running on this machine as well. The vCenter server is running on a different machine.

If my only option is to reinstall, how would I go about properly rebooting the platform services controller in the future? I used the start menu and clicked "Restart" from inside windows and assumed this would cause no issues, but I guess I was wrong.

[ethancedrik · Accepted solution]

So apparently it fixed itself? I guess I'll close this now...

[sicnarf_latosa]

I encounter same issue. Any update to fixed this?

[bdpEMC-spam]

I recently had the same issue on VCSA - after joining the PSC to AD domain and rebooting, I received an identical HTTP Status 500 error page.

It looks like it is a cookie issue, so opening a "private" browser (private/inprivate/incognito/etc...) with no cookies will resolve your issue immediately, or close/re-open browser or clear browser cookie(s) should also resolve the issue.

Tip: In Chrome, clicking on the "Secure" text in URL bar will show details about connection, clicking on the "x in use" link under Cookies will display the current page's cookies and let you view or remove them. The cookies I had all said "Expires: When the browsing session ends".

Specifically, clearing/removing the JSESSIONID cookie and reloading the page will create a new session.

Brian