VMware Communities
KimBW
Contributor
Contributor

Windows 10 or 7 Installation Errors

In My business I need virtual windows

Before I buy this product

I want try to VMware Pro trial

but during installations,

Stop process

and occurred this errors

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VMware Workstation unrecoverable error: (vcpu-0)

vcpu-0:VERIFY vmcore/vmm/main/cpuid.c:386 bugNr=1036521

A log file is available in "C:\Users\Manager\Documents\Virtual Machines\Windows 10 x64\vmware.log". 

You can request support. 

To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.

You can also run the "vm-support" script in the Workstation folder directly.

We will respond on the basis of your support entitlement.

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How can i solve this problem?

My computer specification

CPU : RYZEN 1800X

GPU : GTX 1060 6GB

RAM : 16G DDR4 17000 X 4 total 64GB

MAINBOARD : BIOSTAR B350 GT3

Please Help Me~

Thanks

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2 Replies
bonnie201110141
VMware Employee
VMware Employee

Workstation 12.x is not supported with your CPU (RYZEN). Please expect support in future versions of Workstation.

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syne
Contributor
Contributor

For vmware you have to enable AMD-V, on my system it's disabled by default (gigabyte b350 + 1800X).

After enabled svt option in bios, vmware worked Smiley Wink

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