Root password reset not working on vcenter 6.5

[Mrdurx]

Hi,

Did an upgrade from Vcenter 5.5 appliance to 6.5 appliance, and whilst everything went ok, i know find that i cannot login as root anymore, although i could after the upgrade for a short while, and i have not forgotten the password.

i then went through the steps to reset the password by adding rw init=/bin/bash to grub as in article How to reset the lost or forgotten root password in vCenter Server Appliance 6.5 (2147144) | VMware ... but even though it says the password has been updated, i still cannot login after the reboot.

I can log into the appliance fine as sso or my AD account, just not the console or the application management portal.

any help would be great.

thanks

phil

[jdriskill]

I'm having the same issue - followed the instructions but still can't log in as root.

Did you ever get this solved?

thanks,

--jesse

[sarikrizvi]

Issue:- Resetting Appliance (vCenter, vRA,etc.) password

Troubleshooting Steps #

1. Apply KB # 196 (VMware Knowledge Base) for Repeated characters when typing in remote console

2. Reboot appliance and Go to grub >>>Type e

3. Scroll to the second line displaying the kernel boot parameters >>>   Type e   >>>   Type init=/bin/bash  >>>   Enter   >>>    Type b

4. System boots to a shell    # >>>     Type passwd    >>>     change new password

5. Unlock root account  - pam_tally --user root --reset  or faillog -u root -r   >>>    Reboot .

Use above troubleshooting steps and issue will get resolve