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jprakasheie
Contributor
Contributor

VMtools Installation Issue in safe mode windows server 2003

Hi all,

We are using VMware Player version 6.0.1 running on windows server 2008 R2

We converted one of the system's symantec backup (windows 2003 OS) to vm using VMware vCenter Standalone Converter V 5.5 (selected VMwae player 6.0.x during conversion)

Host OS : Windows server 2008 R2

Guset OS: Windows Server 2003 R2

we are facing the following problems.

1. when we played Virtual machine, it was very slow and we cant install VMtools, so we entered into safe mode(safe mode system works fastly)

2. In Safemode, when we tried to install we got some DLL error (see the attached picture), log files also attached for your reference.

3. By installing VMtools on guset, will it be fast to work?

Following this we tried and didn't worked for us. Anyone have the solution for this problem.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200722...

Step 1:  Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

a.       Click Start, All Programs, Accessories and then click Run.

b.      In the Open box, type "msiexec /unreg" (without quotes), and then press Enter.

c.       Click Start, All Programs, Accessories and then click Run.

d.      In the Open box, type "msiexec /regserver" (without quotes), and then press Enter.

Step 2: Check to see if the Windows Installer service is running.

a.       Click Start, All Programs, Accessories and then click Run.

b.      Double-click on the service named "Windows Installer".

c.       Check the value in the "Startup type:” field. If it's currently set to "Disabled" change it by selecting "Manual" from the drop-down box. Make sure the service is Started.(Not started for us)

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MFPX
Contributor
Contributor

Hello,

I had this issue few days back and there is solution. You need to enable Windows Installer service in safe mode. This is done via registry.

1. Hit Win+R, type regedit and click OK.

2. Navigate to the following location in registry editor:

"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\"

3. Right click on Minimal and select New -> Key and name it MSIServer.

4. The (Default) data for the MSIServer key should show (value not set). Double click on (Default) and type Service in the value data. Close the Registry Editor.

There are actually two registry keys that can be changed, the above is for the standard Safe Mode. To enable the MSIServer service in Safe Mode with networking as well, you can perform the same procedure on this registry key also:


"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\"


after reboot you need to run services.msc there you can find Windows Installer service it should show startup type manual and you will be now able to start this service and instal/uninstall vmtools without problem.


Smiley Happy

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dcd2
Contributor
Contributor

I had the same issue, but with a Windows 2012 R2 server.

I was able to get into safemode.

* From safemode, to reinstall the VMware tools (setup files were already in c:\temp), within "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\" I created:

MSIServer

VGAuthService

VMwareCAFManagementAgentHost

* Then set the (Default) to equal Service for each key.  No reboot was needed.  As soon as the above keys were added, I was then able to start windows installer service, then ran the vmware tools install successfully.  I was then finally able to boot that VM into windows normally without a blue screen error.

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