Application not working with Windows 7 x64

[drewharty]

Hello,

I recently installed Workstation Player on a Surface Pro 2. I installed Windows XP then Windows 7 x64 virtual machines. I use them to run StudioPrint, a RIP software for printing, and an densitometer device that is no longer supported under Windows 8 or 10.

Using the Windows 7 virtual machine, the Studio Print Application was working fine, but I started getting error messages: RPC Server Unavailable, Preview Server Has Stopped Working, Action can't be completed because other program is busy.

Now RIP software won't function. It will open but won't preview print images and stops working during middle of print job. (Studio Print uses different applications to sue a print job and to print a job.)

I tried reinstalling the StudioPrint app, but the problems start occurring again.

Any suggestions about what I should try?

Thanks, Drew Harty

[wila]

Hi Drew,

This is not likely to be a virtualisation issue, hence why there are no replies.

RPC = Remote Procedure Call and is a communication mechanism between processes.

While RPC can be broken, it is rare to see this happen on multiple machines, virtual or physical.

So in that case it is probably more sensible to look for the common denominator.

A common cause of interfering with RPC is antivirus software.

The problem with that is that just disabling it usually isn't sufficient to rule it out as most antivirus software uses all kinds on unsupported hacks in order to do what it wants.

Unless you are using Microsoft Antivirus my suggestion is to -at least temporary- uninstall any antivirus product in the VM and try if your problem still occurs.

--

Wil