HORRIBLE Mouse Tracking SLUGGISH on Sierra w/8.5.1 - PLEASE HELP!

[gomatt]

I'm about to lose all patience.

Someone please help me. I use Fusion for work and it's critical I get this working ASAP.

After upgrading to Sierra (which I will never do again) my mouse tracking in FUSION 8.5 and 8.5.1 is SLUGGISH. It comes and goes when I switch windows, but it tracks but then SLOWS down when you move the pointer more precisely. It's hard to explain, but when you decelerate the mouse, when slowing to click on something, it "hangs" up and tracks like you're using the mouse on a sandy surface or something.

It's HORRIBLE for Excel. I need to point quickly and preciously and now it's a mess. I called Vmware, update my tools, nothing helps.

When starting up from shut down, it's not there, as soon as I move to mac window then back to wmware it screws up.

Please someone help me.

[RickShu]

Hi gomatt,

Your problem has been reported to Fusion development team and is being processed, in the meanwhile, would you please try to disable 3D Acceleration in VM Display Settings and see if it helps in Excel?

Regards,

-Rick

[gomatt]

Hi Rick,

It still hasn't been fixed. The mouse is now slow, then fast, smooth, then sharp... it's all over the place. It's unusable. I've tried everything and every combination of options in Vmware. When will this be fixed? was never an issue before macos sierra.

[ColoradoMarmot]

Excel on the host or guest?  On MacOS, this problem exists regardless of Fusion.  Uninstalling and reinstalling completely seems to have solved it for most folks.

[gomatt]

uninstalling/reinstalling what?

The problem is in the virtual machine. When the mouse moves into vmware (windows) it has an issue. If I boot windows up in vmware and DO NOT move the mouse out of vmware it's OK, as soon as I move it out and back into the vm, the problem sticks until I restart windows.

[ColoradoMarmot]

Uninstalling and reinstalling Excel, but it sounds like a different problem than what you're having.

[gomatt]

Yes it's not unique to Excel. It's in windows as a whole.

Let me try to explain it better.

1. Start up windows cold.

2. Remain in VM

3. Mouse performs natively, smooth, and precise.

4. If I swipe desktops (back to mac) or run VM in window and move mouse pointer OUT of VM, and back in VM machine, Problem begins.

5. The mouse will track/move fine if I move quickly across the screen. When I slow down to hover over icons, or select something, it decelerates quicker then my input. It becomes spotty, and sluggish during slow and precise movements. I have tried this so many times, moving the mouse in a constant motion on my desk, and you can see how it slows down and speeds up on the screen, but I don't think it is that noticeable to someone who isn't a "pro user". It's not so bad when using the computer, but in excel, where I'm constantly moving very quickly around clicking very fast, it makes it unusable. I have so many "moves" in my muscle memory that now it's all thrown off. Maybe this makes more sense?

VMWare said they would fix it in the next update, never did. This was NEVER an issue in the last 5 years of using vmware and only STARTED once upgrading to MacOS Sierra (which I will never do again).

I tried to use bootcamp and my mac ssd has errors that can't be fixed so I can't partition.

If this isn't fixed I'll try reinstalling mac os x, if that does't work, I'll get a PC.

[ColoradoMarmot]

So couple of stretch ideas,

First, if the SSD is starting to fail, that may be the root cause as well - corrupt code.  Worth replacing that in any case.

Second, How many cores have you given the guest?  It should be no more than N-1 physical cores in the host (which is either 2 or 4).   If it's higher, the host can get starved for cycles and cause stuttering.

[gomatt]

BUMP

[henkus123]

Same here on 8.5.3 and a Windows 10 VM. Mouse/cursor just slows down and goes sluggish when going over applications.

[jmcdaniel001]

I have the same issue, but for all programs in my Win10 VM. The Trackpad does not seem to have the lag, but my external mouse does (MX Master with latest Logitech Options app installed). I did not have the issue under Fusion 8.5 on my previous MacBook Pro (1st gen retina). I was running on El Capitan. My new MacBook Pro 15" 2016 has the issues. I do not have any issues if I run the same VM under VMWare Workstation 12.5 in Windows 10. The 'optimize for gaming' settings just make the mouse movement un-usably slow, but does eliminate the spastic jitteriness.

As far as I can tell, it appears to be some kind of retina-scaling issue and a combo of this particular mouse, macOS Sierra, and Fusion 8.5. The issue does not exist if I run in Unity mode, but I hate Unity mode.... I'm using my bootcamp Windows partition until this is fixed. It's really annoying and hard to believe it has existed for so long. I'm hoping for a fix soon!

[jimmyg423]

This might be a solution -

I had nearly the same experience running Fusion 8.5.3 on Mac (Sierra 10.12) with the mouse being sluggish & skipping on my secondary monitor running Windows 10. I went through all the suggestion such as uninstalling VMWare tools within the VM instance to changing settings within Fusion. Finally, I discovered it was the location of my Logitech wireless receiver to the HDMI cable. When the receiver was connected near the HDMI I experience intermittent jumps with the mouse on both screens. Through a process of elimination I moved the receiver to the other side of the laptop and after a long battle have NO mouse issues. I also fully uninstalled and reinstalled the VMWare tools just to make sure.

Attached is a picture of the issue...this may be related to the HDMI cable or a design flaw...either way I'm just happy this issue is gone!

[jmcdaniel001]

I do appreciate the input, but this is not the issue I am experiencing (although I had that issue all the time with Performance MX and purchased the MX Master because it can run over bluetooth, eliminating the dongle entirely [since I'd have to use an adapter on my new USB-C only MacBook.... ugggh.... don't get me started on that....]). The mouse has no issue inside of macOS. The lag only occurs inside of my Windows 10 VM in Fusion (same issue on 8.5, 8.5.2, and 8.5.3). Also, as I stated previously the issue does not occur if I run in Unity mode (although after the latest update for Sierra, Unity mode performs very very bad, almost like on a busted Linux install where the CPU is trying to do all the rendering).

The mouse acts as if it is tracking poorly (big cursor appears as if I've moved the mouse very fast, although I'm moving the mouse barely at all). It seems to not be as bad if I swap to Unity mode and back to full screen, or if I start the VM and never cycle out of the VM. As soon as I jump out of the VM (which I do for web browsing) and come back to it, I have the slow mouse movement issue. The issue seems to be made worse if I have legacy software that doesn't handle the new window's scaling too well (as in the program appears blurry when scaled). My CISCO VPN tool is the one of many culprits here: Visual Studio, SQL Server Management Studio, etc.

[uczmeg]

Just upgraded to Sierra and running Fusion 8.5.5

Not done extensive use of my VMs since upgrading, and I wouldn't say I have horrible mouse tracking, but I do have much slower mouse movement in Windows 8.1 than I did previously (before it was the same speed as the mouse movement on OSX),

Very annoying. I just had to do a whole presentation using my trackpad, which seems unaffected, which I'd rather not do!

[uczmeg]

OK. I have no problem. After upgrading to 8.5.5 I hadn't restarted the VM having problems.

Now I have the mouse it moving fine.

So it might have been cleared up in this release.

[DarrylLundy]

I'm having exactly the same issue as gomatt - everything fine until I upgraded my main os to macos Sierra, and now slow/erratic mouse in Fusion 8.5.6 (running a Windows 7 instance).

Have upgraded to Fusion 8.5.6 but it hasn't made any difference.

Running the mouse in Fusion in gaming mode just makes it worse.

I am using Fusion to run a Windows 7 instance for a mission critical app. If I can't fix this issue, will have to consider buying another box and installing Windows 7 on it just to run my app, or may figure out if I can revert back to El Capitan.

Darryl

[Mikero]

The best way to get help, especially if you're in a business-critical situation, is to get in touch with our support team.

We can analyze the issue, get you sorted and file a bug report with the development team if necessary.

Getting support is as easy as emailing desktop-services@vmware.com or filing a ticket through MyVMware.

[geneg1]

I recently upgraded from El Capitan to Sierra 10.12.5 (on Fusion 8.5.7) and am seeing intermittently erratic mouse movement, multiple mouse pointers, disappearing mouse pointer etc. in my Windows 10 and Windows XP VM. Changing video acceleration or optimize mouse for games settings doesn't make any difference.

I have two monitors connected to my Mac... one thing I've noticed is that if I turn my second monitor off, then back on (presumably to allow the Mac to re-detect it), my Fusion mouse tracking temporarily go away. This may be a coincidence but it's kept me from tearing out my hair for the past couple of days, so it's a start.

[Desensetized]

I have the mouse tracking issue in Fusion pro 8.5.8. This is not fixed.

The mouse is a high performance gaming mouse that I use because I like to have a very precise movement from my cursor while working. I also find the ergonomic shape very comfortable to use for 8 - 9 hours a day. Ive had Fusion Pro for quite some time and have always liked it, also never had a problem with it. The VMs I have been using it with have been working great. Then something happened to my Mac where Fusion and the VMs were installed and stored, essentially it crashed. This was only maybe 2 weeks ago. I had to re-install Mac OS Sierra, and Fusion. Since it wiped the drive, I also had to recreate the VMs. After doing this, before and after installing VM Ware Tools, the mouse did NOT track properly inside of the vm. As soon as the mouse enters the VM, the tracking is uneven, and completely unusable. It was perfectly fine prior to the re-install of the OS and Fusion. I had the latest version of both prior to the crash.

After trying to get my VM set up for about 10 minutes I realized my forearm was aching, it dawned on me it was because the tracking for the mouse has been so awful, I have been FIGHTING against it to get the pointer to point where I want to click. So much so that its causing muscle cramps in my arm, where under normal circumstances, I never have that happen because the mouse responds properly to the mouse movements.

There has to be a fix for this, it worked before I re-installed, with these versions of Mac OS and Fusion. I had no tracking issues at all. As a workaround I am now remote desktoping into the machines running on my mac, from my mac. Which is ridiculous, but at least the mouse tracking is true in RDP, it just isn't AT ALL in Fusion. I do not have any machines other than Windows right now (Windows 7 64 and Windows 10 64), but I generally run an additional Linux box. I have not seen how the mouse tracks in Linux yet. But I imagine it is the same.

Based on this thread, this is clearly an issue that has been going on since at least 8.5.1. VMWare needs to actively investigate this problem and patch Fusion. Using the VMs on a mac from the native console screen is an utter disaster that ends in nothing but frustration (and a cramped forearm). I should not have to remote desktop to a machine that is running ON the machine I am using.

Help!

[TCampUT]

I'm running windows 10 in my VM.  I just updated to fusion 10.0.1 Pro, and I'm now running High Sierra.   I'm having this same problem.   I had it all through fusion 8.x on Sierra, and now being on the latest of everything, I'm wondering if this problem is ever going to get fixed.

I think it's time to try Parallels on my Mac to see if the problem goes away.