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Rylli
Contributor
Contributor

Upgrading VC Appliance from 6.0 to 6.5 fails

Hi All.

I'm in the process of upgrading my vCenter Appliance to 6.5 and everytime (using the UI-installer --> Upgrade) I get the following error:

Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main vmidentityFB.boot() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS self.startSTSService() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService return service_start(svc_name, wait_time) File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start raise ServiceStartException(svc_name) ServiceStartException: { "resolution": null, "detail": [ { "args": [ "vmware-stsd" ], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'vmware-stsd'", "translatable": "An error occurred while starting service '%(0)s'" } ], "componentKey": null, "problemId": null }


Here is the "vmidentity-firstboot.py_7650_stdout.log":


2017-02-07T08:39:23.364Z   Exception: Traceback (most recent call last):

  File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main

    vmidentityFB.boot()

  File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot

    self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval)

  File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS

    self.startSTSService()

  File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService

    returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval)

  File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService

    return service_start(svc_name, wait_time)

  File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start

    raise ServiceStartException(svc_name)

ServiceStartException: {

    "resolution": null,

    "detail": [

        {

            "args": [

                "vmware-stsd"

            ],

            "id": "install.ciscommon.service.failstart",

            "localized": "An error occurred while starting service 'vmware-stsd'",

            "translatable": "An error occurred while starting service '%(0)s'"

        }

    ],

    "componentKey": null,

    "problemId": null

}

I already tried the fix "localhost.localdom..." fix in: VC 6.5 Install failure - identity management service error on first boot

Any ideas?

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