0 Replies Latest reply on Feb 7, 2017 1:00 AM by Rylli

    Upgrading VC Appliance from 6.0 to 6.5 fails

    Rylli Lurker

      Hi All.

       

      I'm in the process of upgrading my vCenter Appliance to 6.5 and everytime (using the UI-installer --> Upgrade) I get the following error:

       

      Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main vmidentityFB.boot() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS self.startSTSService() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService return service_start(svc_name, wait_time) File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start raise ServiceStartException(svc_name) ServiceStartException: { "resolution": null, "detail": [ { "args": [ "vmware-stsd" ], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'vmware-stsd'", "translatable": "An error occurred while starting service '%(0)s'" } ], "componentKey": null, "problemId": null }


      Here is the "vmidentity-firstboot.py_7650_stdout.log":


      2017-02-07T08:39:23.364Z   Exception: Traceback (most recent call last):

        File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main

          vmidentityFB.boot()

        File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot

          self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval)

        File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS

          self.startSTSService()

        File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService

          returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval)

        File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService

          return service_start(svc_name, wait_time)

        File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start

          raise ServiceStartException(svc_name)

      ServiceStartException: {

          "resolution": null,

          "detail": [

              {

                  "args": [

                      "vmware-stsd"

                  ],

                  "id": "install.ciscommon.service.failstart",

                  "localized": "An error occurred while starting service 'vmware-stsd'",

                  "translatable": "An error occurred while starting service '%(0)s'"

              }

          ],

          "componentKey": null,

          "problemId": null

      }

       

      I already tried the fix "localhost.localdom..." fix in: VC 6.5 Install failure - identity management service error on first boot

       

      Any ideas?