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Rob_Steele1
Contributor
Contributor
‎10-27-2016 05:59 AM

Bluetooth Keyboard and Mouse no longer work after Workstation install

After a base install of Windows 10, I synced up a Microsoft Bluetooth keyboard and mouse to the new OS and everything appeared to be working fine. Once I installed VMware Workstation 12.5.0 the Bluetooth keyboard and mouse will work during boot / login but once everything is loaded they will not function anymore. I suspect there is a service or driver assuming control. Has anyone experienced this?

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bonnie201110141
VMware Employee
VMware Employee
‎10-28-2016 12:02 AM

So your Windows 10 is a host operating system? After installing Workstation 12.5, the bluetooth keyboard and mouse is not working?

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Rob_Steele1
Contributor
Contributor
‎10-28-2016 06:58 AM

Yes Windows 10 is the host OS and bluetooth keyboard and mouse will only work at the login screen, once I log in, they stop working after I installed workstation

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sadiq1435
Enthusiast
Enthusiast
‎10-28-2016 01:34 PM

Hi Rob

Try these steps .


To troubleshoot a misbehaving mouse or keyboard:

  1. Confirm that the virtual machine guest window currently has focus by clicking into the virtual machine's console window. Keyboard or mouse input is only directed to the virtual machine when it has focus or is in full-screen mode.

  2. If your mouse is slow to respond or if it is working erratically, change the optimization settings. For more information, see Mouse movement is not smooth in a hosted virtual machine (1033416).

  3. If you are using a wireless mouse or keyboard, ensure that you have not connected it to the virtual machine by removing and re-adding the USB Controller from the virtual machine. For more information, see the Workstation Help topic Add a USB Controller to a Virtual Machine.

  4. Restart your host computer.

  5. For Windows hosts, use the Windows System Configuration (msconfig) utility to eliminate software and processes as possible causes. For more information, see Using the Windows System Configuration utility (1004010).

  6. For Linux hosts, start Linux in a mode that disables start daemons (typically run level 2; if your host lacks this, you may need to start in single-user mode). For more information, see Changing Linux run levels (1004015) or your operating system documentation.

    Note: These next steps require a second mouse/keyboard. For more information, see Connecting a second mouse or keyboard directly to a hosted virtual machine (1033435). 
  7. Look for non-Microsoft, non-VMware mouse/keyboard drivers or software installed in the virtual machine, and remove them.

  8. Re-install VMware Tools. For details, see Overview of VMware Tools (340).
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