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    Fusion 8.5 on MacOS Sierra Crashing Often

    Thomas_McKane Novice

      After any of my Windows VM's boot up, they freeze more often than not and I get an error that Windows has stopped responding and needs rebooted.  I sometimes have to reboot 3 times before it will actually boot up and be usable.

       

      This NEVER happened with previous versions of Fusion.

       

      PLEASE FIX THIS BUG

        • 1. Re: Fusion 8.5 on MacOS Sierra Crashing Often
          Darcyz Enthusiast
          VMware Employees

          Hi Thomas,

          Welcome to Fusion Community.

          We are tracking this issue, Could you provide me more information? like what application are you using  when crash happen? do you use the Unity mode?

           

          Regards

          • 2. Re: Fusion 8.5 on MacOS Sierra Crashing Often
            issaco Novice

            Also happening for me,

             

            This is unusable, crash on paste or crash on resume from suspend - very frustrating.

             

            Note: If you are running 8.5 on non-sierra don't upgrade as this only happens on sierra.

            • 3. Re: Fusion 8.5 on MacOS Sierra Crashing Often
              Thomas_McKane Novice

              For me it's at boot-up of all my Windows VM's.  When it gets to the ctrl-alt-del login screen, it locks up and says windows must reboot due to crash.  Sometimes it does this 3-4 times in a row before it comes up and is usable.  Every time it crashes I get the Windows stopped unexpectedly option where you can boot to safe mode or normal mode.

              • 4. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                mriffey Lurker

                Also happening to me. Hangs the entire Mac. Ive seen this 8-10 times today. Productivity down to zero on that mac. Had to stop using it. VMs experiencing this are all Win10 (so far). Happens on all of them, not just one of them. 16 gb Mac Book Pro, Sierra, retina, mid-2014 model. Not using unity mode.

                • 5. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                  Hot Shot

                  This is also the same for me.  I have an open case with apple and I internally filed a bug.  The issue is simple with Fusion 8 and sierra (was not an issue with El Capitain) . It also appears to happen with non SSD based mac's more than SSD based

                   

                  Start up Fusion VM's.

                  After some idle time and mac sleep system is completely frozen

                  Apple confirmed in the "Capture Data" tool there is a sleep issue being affected by Fusion

                  We thought it was the Disk sleep option so we disabled that to prevent the disk from trying to sleep

                  The problem persists.

                   

                  The ONLY fix I have found is to COMPLETELY disable sleep on the mac effectively keeping it running 24x7 or suspend and close VMware Fusion every day.  That seems to work, so I can tell you without a doubt this is a Fusion with running VM's and Sierra Sleep problem.  I can supply the Apple case number that has been escalated to apple engineering, but this is a huge problem.  The only way to release the mac is to hard boot which has also resulted in some data loss doing it 4-5 times a day.

                   

                  I have even rebuilt clean on Sierra with nothing else but Fusion installed and if fusion it NOT running active VM's this is not a problem and the capture logs show it is directly a Sleep/Fusion issue on sierra.

                  • 6. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                    Hot Shot

                    Does not appear to matter what guest OS is running, it's the simple fact the VM's are powered on and it's related to the sierra sleep protocol.  Apple has confirmed that with me via logs.  see my post below.

                    • 7. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                      IlDavo Novice

                      I arrived here via Google search as VMware Fusion 8.5  running on MacOS Sierra 10.12 froze and no longer responded to any GUI interactions.

                      Prior to discovering this, I'd been away from my Mac for over 24 hours.

                      Historically, these 2 Windows 10 guest VM's ran just fine under VMware Fusion on prior MacOS releases -- including VMware Fusion 8.5, to which I'd upgraded prior to upgrading MacOS to Sierra.

                      2 Windows 10 guest VM's that I'd left running could not be accessed via VMware Fusion 8.5 GUI.

                      I was able to access the Windows 10 guest VM's via Microsoft RDP from a separate workstation, where I was then able to properly shut them down. When I did so, nothing changed on VMware Fusion 8.5 GUI screens that I still had open on my Mac.

                      I then force quit VMware Fusion 8.5 and found that all other MacOS applications still functioned. I re-started my Mac, checked all affected disks with DiskWarrior, started up Fusion 8.5 and my 2 Windows 10 VM's, logged into those VM's and ran Windows checkdisk -- no Windows-reported errors.

                      Left running VM's in identical state to above. 24 hours later, I found VMware Fusion 8.5 and my 2 guest VM's frozen and unresponsive as before.

                       

                      ChrisColotti(VMware): Thank you for your latest report, indicating that this problem is related to "sierra sleep protocol." Unfortunately, I can find no "post below" that you reference in order to read further.

                      • 8. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                        Thomas_McKane Novice

                        Mine freeze at bootup, probably on average 40% of the time.  Sometimes they freeze 2 or 3 times in a row before working.

                         

                        Not sure how that could be related to sleep.

                        • 9. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                          _matt_ Lurker

                          The same thing happens to me every time I resume my Windows 10 vm after suspending it and putting macOS to sleep.  This needs to get fixed, but my workaround for now it to completely shut down the vm before putting macOS to sleep.

                          • 10. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                            Hot Shot

                            This actually sounds like some slightly different issues that could vary with apple hardware, but seems to all be related to Sierra

                             

                            Mine specifically is on an iMac with an Apple Fusion 1TB drive.

                             

                            After multiple ways to reproduce it in my case, there is no VM only crashes, the entire iMac becomes frozen unresponsive, fans are cranked, and it needs a power button reset.  I have reproduced this ONLY when Fusion is running active VM's AND if the iMac is set to sleep normally.  If I enable the option to NEVER allow the system to sleep....then things continue to run fine.  Also the apple logs collected and sent to Apple engineering indicate IN MY CASE that there is a failure with sleep/wake operations flagged along side fusion.

                             

                            So it seems there is a few variations of this problem but they are clearly related to Sierra and VMware Fusion, but not sure if it's affecting SSD's or spindles only.  Also on my MacBook I always suspend VM's I'm not using which I cannot do on the iMac, so I have yet to see the issue on my MacBook which is also set to never sleep when on power adapter.  Not sure why I just have always had it set that way since it sleeps when you close the cover anyhow.  Different options on the iMac power settings.

                            • 11. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                              IlDavo Novice

                              Update: Disabled "Put hard disks to sleep when possible" in Apple->SystemPreferences->EnergySaver ("Computer sleep" was already "never" and "Display sleep" was already 45 minutes before Fusion issues arose -- I've not changed them).  Made no other changes.

                              Both of the Windows 10 guest VM's I'd left running are unresponsive, again, on Fusion 8.5 GUI.

                              Given that my Sierra Mac's sleep is already "never" and I've disabled "Put hard disks to sleep," I don't know of any other settings I can adjust to eliminate factors suspected to cause this error.

                              Makes VMware Fusion entirely-unworkable, now.

                              • 12. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                                nikhilcdac Lurker

                                Installed Sierra update 10.12.1 today. After that powered on VM several times without any crash .

                                • 13. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                                  Skovian Novice

                                  Hello everyone,

                                   

                                  I would like to add to this.  I have a 2013 Mac Pro that I got in 2014, 1TB drive, 12 core processor, 64 GB RAM, dual D700 video, OS X Sierra; Fusion 8.5, both have all updates, etc.  The only guest OS machines I have are XP Pro, Win 7 Pro x64, and Win 8.1 Pro x64.  I have the same problem.  I noticed that just after I loaded the guest OS and before the first login, I had to let it sit for about ten minutes.  Then I could log in.  After the VMTools were loaded it would still crash.  If I let it sit for ten minutes, I could log in.  I just wait for about five minutes out of habit now, but all three guest OS loads seem to be more stable after getting all of the MS updates.  I don't know if there is any one update that helps, but even XP is much better.  However, on all of them, if I log in as soon as the guest OS is up, it will crash.

                                   

                                  If I can think of anything else, I'll add it.

                                  • 14. Re: Fusion 8.5 on MacOS Sierra Crashing Often
                                    Hot Shot

                                    I just saw that Sierra pushed an update so I will try my issue again later this week.  I have submitted the OS Locking to someone in engineering to try and re-produce on 10.12 but have not heard back.  These could be similar issues but unclear at this point.

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