1 2 3 4 5 6 Previous Next 85 Replies Latest reply on Sep 8, 2016 1:56 PM by Madmax01 Go to original post
      • 75. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
        SavkoorSuhas Expert
        vExpert

        Interesting. Are you on appliance 5.5? I can get this tested in a day.....

         

         

        Suhas

        • 76. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
          Dragan201110141 Lurker

          Thx Suhas for provided patch...works like charm...

           

          BR,
          Dragan

          • 77. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
            Madmax01 Hot Shot

            Guys, are you facing same issues also with :

             

            - The most recent checkpoint for the VDP appliance is outdated

            - Backup scheduler is not running

            - Maintenance service are not running

            - Replicationservice is not running

             

            even with the new war file  i get for some Appliances an Issue for Connect.  Seems it's not fully Backward compatible. having 80% 6.1.1.19 Versions

             

            Need to bounce the VDP's several times per week.

             

            very annoying.

             

            Best regards

             

            Max

            • 78. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
              parapa29 Lurker

              Hello, I was with this same problem in my VDP 6.1.2.19 environment.

              The following solution given by VMWare now working environment.

               

              Hello Ney,


              I am Rui Ferreira from VMware support and i will be working with you on this VDP case.

              I didn't call you because i picked up this case today and it is Saturday.

              By looking at your case description, my understanding is that you are able to install VDP without any problem.
              After installation, on vSphere Web Client you select VDP, select one of the appliances and then nothing happens, a watch icon shows, screen gets greyed out and it stays like that forever.

              You deploy VDP from web client, right?
              Your VDP is running on a distributed switch, right?

              If the above are correct, you may be running into a known issue.

              In order to fix this issue, please follow this procedure:


              1 - Download the attached file vdr-ui-war6.1.2.zip



              If you are using Linux based vCenter Server (VCSA) :
              2 - Log onto vCenter server using putty.

              3 - Navigate to following directory:

                   cd etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/com.vmware.vdp2-6.1.0.19/plugins/


              4 - Make a note of the exact name of vdr-ui-war-*.war file.


              5 - Rename and change file extension of the existing vdr-ui*.war to war_

                   Example: If existing file is vdr-ui-war-6.1.0.war, then rename existing file as vdr-ui-war-6.1.0.war_


              6 - Copy the provided newer vdr-ui-war file at the same location. Provide the same name to this new war file as that of the old war. File extension of this file will be war only (and not war_)


              7 - Restart vsphere-client service with the command:

               

              8 - service vsphere-client restart


              If you are using Windows based vCenter Server :
              2 - Log onto vCenter server machine.


              3 - Navigate to following directory

               

                   C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\com.vmware.vdp2-6.1.*\plugins


              4 - Make a note of the exact name of vdr-ui-war-*.war file.

              5 - Rename and change file extension of the existing vdr-ui*.war to war_

                   Example: If existing file is vdr-ui-war-6.1.0.war, then rename existing file as vdr-ui-war-6.1.0.war_

              6 - Copy the provided newer vdr-ui-war file at the same location. Provide the same name to this new war file as that of the old war. File extension of this file will be war only (and not war_)

              7 - Restart the vSphere Web Client services.

              • 79. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
                parapa29 Lurker

                Hello, I was with this same problem in my VDP 6.1.2.19 environment.

                The following solution given by VMWare now working environment.

                 

                Hello Ney,

                 


                I am Rui Ferreira from VMware support and i will be working with you on this VDP case.

                 

                I didn't call you because i picked up this case today and it is Saturday.

                 

                By looking at your case description, my understanding is that you are able to install VDP without any problem.
                After installation, on vSphere Web Client you select VDP, select one of the appliances and then nothing happens, a watch icon shows, screen gets greyed out and it stays like that forever.

                 

                You deploy VDP from web client, right?
                Your VDP is running on a distributed switch, right?

                 

                If the above are correct, you may be running into a known issue.

                 

                In order to fix this issue, please follow this procedure:

                 


                1 - Download the attached file vdr-ui-war6.1.2.zip

                 

                 

                 

                If you are using Linux based vCenter Server (VCSA) :
                2 - Log onto vCenter server using putty.

                3 - Navigate to following directory:

                     cd etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/com.vmware.vdp2-6.1.0.19/plugins/


                4 - Make a note of the exact name of vdr-ui-war-*.war file.


                5 - Rename and change file extension of the existing vdr-ui*.war to war_

                     Example: If existing file is vdr-ui-war-6.1.0.war, then rename existing file as vdr-ui-war-6.1.0.war_


                6 - Copy the provided newer vdr-ui-war file at the same location. Provide the same name to this new war file as that of the old war. File extension of this file will be war only (and not war_)


                7 - Restart vsphere-client service with the command:

                 

                8 - service vsphere-client restart

                 


                If you are using Windows based vCenter Server :
                2 - Log onto vCenter server machine.

                 

                3 - Navigate to following directory

                 

                     C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\com.vmware.vdp2-6.1.*\plugins


                4 - Make a note of the exact name of vdr-ui-war-*.war file.

                 

                5 - Rename and change file extension of the existing vdr-ui*.war to war_

                     Example: If existing file is vdr-ui-war-6.1.0.war, then rename existing file as vdr-ui-war-6.1.0.war_

                 

                6 - Copy the provided newer vdr-ui-war file at the same location. Provide the same name to this new war file as that of the old war. File extension of this file will be war only (and not war_)

                 

                7 - Restart the vSphere Web Client services.

                • 83. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
                  pmwurst Lurker

                  Hi guys,


                  we had exactly the same issues in our environment and I just want to summarize the gathered information from some blog articles (thank you all!) needed to fix the issues here:

                   

                  https://communities.vmware.com/thread/417865?start=0&tstart=0

                  • This describes the missing value in the extended vApp parameter „vm.vmname“ but DID NOT fix our issue. However it may be the cause for other (customer's) problems!

                   

                  http://www.virtuallypeculiar.com/2016/05/unable-to-connect-vdp-61-to-web-client.html

                  • This article led us to the „final fix“ – but as you can imagine we won’t take the risk of installing packages from "unreliable sources" in our production environment…

                   

                  After some more time of searching I found your question / link here:

                  https://communities.vmware.com/thread/533954?start=0&tstart=0

                  • It's some kind of unedifying that the discussion around this (imho) major incident was started several months ago and the vmware support is still struggling with advices on that,
                    but the customers involved pointed out that the issues are connected to the use of distributed switches (which I couldn’t imagine so far…) - thank you all for that!

                   

                  Though the title of the linked KB article in the blog replies (29th of July) is rather misleading – and therefore hard to find for customers with that issue – it has done the trick:

                  https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2145686

                   

                  Hopefully the mentioned bug get’s fixed soon in a new VDP / vCenter release or patch and moreover I hope that the support team is able to associate upcoming issues like this with the known bug.

                  It would be very helpful to have a KB article on this which is not only addressing deployment issues but issues with VDP and the use of distributed switches!

                   

                  Kind regards, pw

                  • 84. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
                    SavkoorSuhas Expert
                    vExpert

                    Hi,

                     

                    Thanks for collating all the documents.

                     

                    You can certainly open a case with VMware if you would like a fix for it and we will get it patched for you.

                    The KB article is pulled out by the documentation team. The fix is planned to be included in the next release of VDP.

                     

                     

                    Suhas

                    • 85. Re: VDP 6.1 can´t connect to vdp appliance inside vsphere web client
                      Madmax01 Hot Shot

                      Hoping they doing some Optimizations on the Gui,...... as generating VDP's from scratch are painfully.  Nice to see Kind of Input VM List for Backup. and not clicking xxxx Times,.....

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