13 Replies Latest reply on Aug 25, 2016 9:20 PM by Atul_

Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 18, 2016 2:13 AM

Can't run workload on client VMs, cause error in mapping prefixes.

Here is my ViewPlanner.log:

2016-08-18 10:57:07,063 DEBUG Waiting for the prefixes map to be fetched from View server.

2016-08-18 10:57:12,067 ERROR Error communicating with ViewPlanner agent in View server. Restart the View Planner agent service in View server and try again.

Viewplanner-viewagent.txt

Sat, 23 Apr 2016 07:42:08 DEBUG Got the harness root object from the harness: 192.168.80.242

Sat, 23 Apr 2016 11:42:04 INFO Getting the prefixes for all the pools

Sat, 23 Apr 2016 11:42:05 ERROR Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers, not str

Traceback:

Traceback (most recent call last):

File "C:\Package\listener.py", line 158, in remote_mapPrefixToPool

File "C:\Package\viewadmin.py", line 137, in mapPrefixToPool

TypeError: string indices must be integers, not str

Result of debugging of serviceagent.pyc:

PS C:\> python serviceagent.pyc debug

Debugging service ViewPlannerAgent - press Ctrl+C to stop.

Staring the ViewPlanner Agent service.

Starting the twisted server on the machine for harness to send commands....

192.168.80.242

Getting the harness root object from the harness: 192.168.80.242

Adding the callback for getting the root object from the appliance

Error 0xC0000003 - The instance's SvcRun() method failed

Traceback (most recent call last):

File "C:\Python26\lib\site-packages\win32\lib\win32serviceutil.py", line 806, in SvcRun

self.SvcDoRun()

File "d:\build\ob\bora-3657232\performance\viewplanner\ViewAgent\Package\C\serviceagent.py", line 73, in SvcDoRun

File "d:\build\ob\bora-3657232\performance\viewplanner\ViewAgent\Package\C\twisted_interface.py", line 39, in listen

File "C:\Python26\lib\site-packages\twisted\internet\posixbase.py", line 419, in listenTCP

p.startListening()

File "C:\Python26\lib\site-packages\twisted\internet\tcp.py", line 857, in startListening

raise CannotListenError, (self.interface, self.port, le)

CannotListenError: Couldn't listen on any:9200: [Errno 10048] Only one usage of each socket address (protocol/network ad

dress/port) is normally permitted.

(null): (null)

What's wrong?

1. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Atul_ Aug 23, 2016 1:46 AM (in response to Vision1988)

Hi,

Viewplanner use port 9200 for remote connection, as suggested from your logs this port does not seems to be available for use in viewagent.
can you check if some other application is using it?

Atul
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2. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 23, 2016 2:45 AM (in response to Atul_)

Only pythonservice (view agent) itself.
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3. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Atul_ Aug 23, 2016 3:10 AM (in response to Vision1988)

I found few things from viewplanner.log attached by you in another post "Can't running test in passive mode":

1- 2016-08-16 17:23:05,219 ERROR --- ERROR --- There was an error connecting to VP agent in View connection server.

Can you check if communication is working between harness, AD, VC and view agent. you can check this in config tab of viewplanner UI.

2- 2016-08-16 17:27:05,478 INFO Looking for 1 VMs with prefixes NA in the VMs list
Client and desktop prefix can not be NA. provide the same prefix for desktop and client which you have used while creating desktop VM pool with Horizon view and client VM's with viewplanner's provision tab.

Atul
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4. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 23, 2016 3:36 AM (in response to Atul_)

1) All connections are working (successefully tested)
2) Now I use another prefix for Desktop VMs but with same bad result:

Part of log:
2016-08-22 13:03:46,824 INFO     Looking for 2 VMs with prefixes ckbt in the VMs list:
2016-08-22 13:03:46,840 INFO     Matching VM ckbt01 with prefix: ckbt
2016-08-22 13:03:46,841 INFO     VM ckbt01 matched with prefix: ckbt
2016-08-22 13:03:46,841 INFO     Matching VM ckbt02 with prefix: ckbt
2016-08-22 13:03:46,841 INFO     VM ckbt02 matched with prefix: ckbt
2016-08-22 13:03:46,841 INFO     Client VMs found: ['ckbt01', 'ckbt02']
2016-08-22 13:03:46,841 INFO     Loading AD Info to the data structures is done with adinfo: [{'schedlist': None, 'protocol': 2L, 'name': 'test', 'wrk_FK': 'QuickWordTest_1i', 'poolname': '', 'grp_id': 67L, 'extrainfo': None, 'percent': 100L, 'connections_per_client': 2L, 'deskvms': ['W7-001', 'W7-002', 'W7-003', 'W7-004'], 'rdshtype': 0L, 'clientvms': ['ckbt01', 'ckbt02'], 'workprofile': {'IEbpm': 1L, 'ARbpm': 1L, 'Thinktime': 5L, 'extrainfo': None, 'name': 'QuickWordTest_1i', 'hosttime': 1, 'random': 1, 'Iterations': 1L, 'wpm': 60L, 'video': -1L, 'applist': 'WORD'}, 'clientprefix': 'ckbt'}]
2016-08-22 13:03:46,844 DEBUG    Getting the configuration option monitor_control.pseudo_perfctr in VM W7-001
2016-08-22 13:03:46,868 INFO     The value of performance counter for VM W7-001: true
2016-08-22 13:03:46,868 INFO     Powering on 4 desktop VMs
2016-08-22 13:03:46,868 INFO     Powering on VMs in test AD group: ['W7-001', 'W7-002', 'W7-003', 'W7-004']
2016-08-22 13:03:46,869 DEBUG    Powering on the VM: W7-001
2016-08-22 13:03:46,871 DEBUG    VM W7-001 is powered on. Rebooting the VM...
2016-08-22 13:03:47,863 DEBUG    Powering on the VM: W7-002
2016-08-22 13:03:47,866 DEBUG    VM W7-002 is powered on. Rebooting the VM...
2016-08-22 13:03:48,874 DEBUG    Powering on the VM: W7-003
2016-08-22 13:03:48,879 DEBUG    VM W7-003 is powered on. Rebooting the VM...
2016-08-22 13:03:49,908 DEBUG    Powering on the VM: W7-004
2016-08-22 13:03:49,912 DEBUG    VM W7-004 is powered on. Rebooting the VM...
2016-08-22 13:03:50,956 INFO     Powering on 2 client VMs
2016-08-22 13:03:50,957 INFO     Powering on VMs in test AD group: ['ckbt01', 'ckbt02']
2016-08-22 13:03:50,957 DEBUG    Powering on the VM: ckbt01
2016-08-22 13:03:50,960 DEBUG    VM ckbt01 is powered on. Rebooting the VM...
2016-08-22 13:03:51,707 DEBUG    Returning the current status: 0 with message Status: [Powering On --> Desktops: 4, Clients: 1 ]
2016-08-22 13:03:52,011 DEBUG    Powering on the VM: ckbt02
2016-08-22 13:03:52,015 DEBUG    VM ckbt02 is powered on. Rebooting the VM...
2016-08-22 13:03:53,147 INFO     Operation: poweron_desktops, Time of Start: Mon Aug 22 13:03:46 2016, Total time taken: 25.16
2016-08-22 13:03:53,147 INFO     Operation: poweron_clients, Time of Start: Mon Aug 22 13:03:50 2016, Total time taken: 4.49
2016-08-22 13:03:53,148 DEBUG    Creating 4 users and adding to the AD security group: test
2016-08-22 13:03:53,149 INFO        Waiting for the threshold number of VMs to register
2016-08-22 13:03:53,149 INFO     ------------------------------------------------------------
2016-08-22 13:03:53,165 INFO     Got the NetBIOS domain name: TEST
2016-08-22 13:03:53,168 DEBUG    Adding the users ['test_1', 'test_2', 'test_3', 'test_4'] to the AD security group: test
2016-08-22 13:03:53,196 DEBUG    All the users added to the AD security group: test
2016-08-22 13:03:56,680 DEBUG    Returning the current status: 0 with message Status: [IP Registered: Desktops: 0, Clients: 0 ] [Workload Started on 0 machines ] [ Uploaded results --> Desktops: 0 (0 errors)]
2016-08-22 13:04:08,316 INFO     New server registration: 192.168.80.177
2016-08-22 13:04:08,316 INFO     Current registered machines status : [Client required: 2, registered: 0] [Servers required: 4, registered: 1]
2016-08-22 13:04:09,717 INFO     New server registration: 192.168.81.106
2016-08-22 13:04:09,718 INFO     Current registered machines status : [Client required: 2, registered: 0] [Servers required: 4, registered: 2]
2016-08-22 13:04:09,845 INFO     New server registration: 192.168.80.224
2016-08-22 13:04:09,846 INFO     Current registered machines status : [Client required: 2, registered: 0] [Servers required: 4, registered: 3]
2016-08-22 13:04:11,587 DEBUG    Returning the current status: 0 with message Status: [IP Registered: Desktops: 3, Clients: 0 ] [Workload Started on 0 machines ] [ Uploaded results --> Desktops: 0 (0 errors)]
2016-08-22 13:04:12,810 INFO     New server registration: 192.168.81.111
2016-08-22 13:04:12,811 INFO     Current registered machines status : [Client required: 2, registered: 0] [Servers required: 4, registered: 4]
2016-08-22 13:04:16,547 DEBUG    Returning the current status: 0 with message Status: [IP Registered: Desktops: 4, Clients: 0 ] [Workload Started on 0 machines ] [ Uploaded results --> Desktops: 0 (0 errors)]
2016-08-22 13:05:39,889 INFO     New client registration: 192.168.80.36
2016-08-22 13:05:39,890 INFO     Current registered machines status : [Client required: 2, registered: 1] [Servers required: 4, registered: 4]
2016-08-22 13:05:41,073 DEBUG    Returning the current status: 0 with message Status: [IP Registered: Desktops: 4, Clients: 1 ] [Workload Started on 0 machines ] [ Uploaded results --> Desktops: 0 (0 errors)]
2016-08-22 13:05:52,427 INFO     New client registration: 192.168.80.35
2016-08-22 13:05:52,428 INFO     Current registered machines status : [Client required: 2, registered: 2] [Servers required: 4, registered: 4]
2016-08-22 13:05:52,428 INFO     Getting the IP address for VM W7-001 from vCenter
2016-08-22 13:05:52,437 INFO     Got the IP address for VM W7-001: 192.168.80.177
2016-08-22 13:05:52,437 INFO     Getting the IP address for VM W7-002 from vCenter
2016-08-22 13:05:52,446 INFO     Got the IP address for VM W7-002: 192.168.80.224
2016-08-22 13:05:52,446 INFO     Getting the IP address for VM W7-003 from vCenter
2016-08-22 13:05:52,455 INFO     Got the IP address for VM W7-003: 192.168.81.106
2016-08-22 13:05:52,455 INFO     Getting the IP address for VM W7-004 from vCenter
2016-08-22 13:05:52,464 INFO     Got the IP address for VM W7-004: 192.168.81.111
2016-08-22 13:05:52,464 INFO     Getting the IP address for VM ckbt01 from vCenter
2016-08-22 13:05:56,014 DEBUG    Returning the current status: 0 with message Status: [IP Registered: Desktops: 4, Clients: 2 ] [Workload Started on 0 machines ] [ Uploaded results --> Desktops: 0 (0 errors)]
2016-08-22 13:06:07,498 INFO     Got the IP address for VM ckbt01: 192.168.80.35
2016-08-22 13:06:07,498 INFO     Getting the IP address for VM ckbt02 from vCenter
2016-08-22 13:06:07,505 INFO     Got the IP address for VM ckbt02: 192.168.80.36
2016-08-22 13:06:07,505 DEBUG    IP: 192.168.81.111 --> Name: W7-004
2016-08-22 13:06:07,505 DEBUG    IP: 192.168.81.106 --> Name: W7-003
2016-08-22 13:06:07,506 DEBUG    IP: 192.168.80.35 --> Name: ckbt01
2016-08-22 13:06:07,506 DEBUG    IP: 192.168.80.36 --> Name: ckbt02
2016-08-22 13:06:07,506 DEBUG    IP: 192.168.80.224 --> Name: W7-002
2016-08-22 13:06:07,506 DEBUG    IP: 192.168.80.177 --> Name: W7-001
2016-08-22 13:06:07,530 INFO     Registering remaining VMs.
2016-08-22 13:06:07,530 INFO     Threshold met for the number of machines. Starting the benchmark plan.
2016-08-22 13:06:07,530 INFO     Waiting for VMs to settle; sleeping for the ramp up time.
2016-08-22 13:07:15,597 DEBUG    Using View VP Agent to get the pool-desktop map.
2016-08-22 13:07:15,598 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:07:15,607 ERROR    Error from the remote: Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers, not str
Traceback:
Traceback (most recent call last):
File "d:\build\ob\bora-3657232\performance\viewplanner\ViewAgent\Package\C\listener.py", line 194, in remote_mapPrefixToPool
File "d:\build\ob\bora-3657232\performance\viewplanner\ViewAgent\Package\C\viewadmin.py", line 142, in mapPrefixToPool
TypeError: string indices must be integers, not str

Unhandled error in Deferred:
Unhandled Error
Traceback from remote host -- Traceback unavailable
2016-08-22 13:07:20,517 DEBUG    Returning the current status: 0 with message Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers, not str
Traceback:
Traceback (most recent call last):
File "d:\build\ob\bora-3657232\performance\viewplanner\ViewAgent\Package\C\listener.py", line 194, in remote_mapPrefixToPool
File "d:\build\ob\bora-3657232\performance\viewplanner\ViewAgent\Package\C\viewadmin.py", line 142, in mapPrefixToPool
TypeError: string indices must be integers, not str
. Please see viewplanner.log for more details
2016-08-22 13:07:20,603 DEBUG    Waiting for the prefixes map to be fetched from View server.
...
...
...
2016-08-22 13:15:11,032 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:15:16,037 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:15:21,042 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:15:26,048 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:15:31,053 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:15:36,058 DEBUG    Waiting for the prefixes map to be fetched from View server.
2016-08-22 13:15:41,063 ERROR    Error communicating with ViewPlanner agent in View server. Restart the ViewPlanner agent service in View server and try again.
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5. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Atul_ Aug 23, 2016 3:53 AM (in response to Vision1988)

Can you provide c:\viewplanner-viewagent.log from viewagent VM.
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6. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 23, 2016 4:02 AM (in response to Atul_)
Yes, sure:

viewplanner-viewagent.zip 4.5 K
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7. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Atul_ Aug 23, 2016 4:27 AM (in response to Vision1988)

Sun, 24 Apr 2016 07:03:29 INFO Getting pool info, pbag: {'0': ''}

It seems Viewplanner is unable to get pool info from view environment, can you let me know if you have created a desktop pool for W7-001 to 004 Vm's in horizon view?
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8. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 23, 2016 5:37 AM (in response to Atul_)

There are 2 pools now: W7 (W7-001 - W7-010) and VDI, both pools were created throught Horizon 7 Administrator Console that installed at View Connection Server.
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9. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Atul_ Aug 23, 2016 7:34 AM (in response to Vision1988)

Fri, 29 Apr 2016 07:10:12 INFO Getting pool info, pbag: {'ErrorCode': '4', 'ErrorText': 'NotAuthorized'}

There is an authorization error in viewplanner-viewagent.log while Viewplanner is trying to get pool info. have your domain user have needed permissions?

Although this error was not there in your initial tests:
Getting pool info, pbag: {'0': ''}

After providing required permissions do following:
1. VMware View Planner Agent service in View connection service needs to be restarted.
2. you can restart the vdiappd service on the harness.

Here is another thread which might help: Error in mapping prefixes; Waiting for prefixes map to be fetched from View server...
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10. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 24, 2016 2:55 AM (in response to Atul_)

What exact permissions do I need for domain user?

I have local administrator account with full priveleges and domain account user with Administrator rights, but during installation View Planner Agent with domain acccount had some errors about "Not Administrator user".
I reinstalled VMware View Planner Agents via local Administrator account without any errors, nevertheless I had to install all components of View Agent (Twisted Server, PyWin, Zope Inteface) manually because serviceagent.pyc (VMware View Planner Agent service) didn't installed\started automatically with error (no module Zope, no module TwistedServer, etc).
I tried to restart View Planner Agent service and vdiappd service on the harness many times but every View planner test I have same result with mapping prefixes error.

Result of PowerCLI Shell:
PS C:\Program Files\VMware\VMware View\Server\bin> Get-Pool
0
-

Can I diagnose by myself what exactly happens with VDI Pools during test with some PowerCLI commands?
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11. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 24, 2016 8:35 AM (in response to Vision1988)

Another error from viewagent.pyc debug listing:

Debugging service ViewPlannerAgent - press Ctrl+C to stop.
Staring the ViewPlanner Agent service.
Starting the twisted server on the machine for harness to send commands....
192.168.80.242
Getting the harness root object from the harness: 192.168.80.242
Adding the callback for getting the root object from the appliance
Starting the python twisted reactor....
Got the harness root object from the harness: 192.168.80.242
Getting the prefixes for all the pools
Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers
str
Traceback:
Traceback (most recent call last):
File "C:\Package\listener.py", line 158, in remote_mapPrefixToPool
File "C:\Package\viewadmin.py", line 137, in mapPrefixToPool
TypeError: string indices must be integers, not str

Peer will receive following PB traceback:
Traceback (most recent call last):
File "C:\Python26\lib\site-packages\twisted\spread\banana.py", line 153, in gotItem
    self.callExpressionReceived(item)
File "C:\Python26\lib\site-packages\twisted\spread\banana.py", line 116, in callExpressionReceived
    self.expressionReceived(obj)
File "C:\Python26\lib\site-packages\twisted\spread\pb.py", line 514, in expressionReceived
    method(*sexp[1:])
File "C:\Python26\lib\site-packages\twisted\spread\pb.py", line 826, in proto_message
    self._recvMessage(self.localObjectForID, requestID, objectID, message, answerRequired, netArgs, netKw)
--- <exception caught here> ---
File "C:\Python26\lib\site-packages\twisted\spread\pb.py", line 840, in _recvMessage
    netResult = object.remoteMessageReceived(self, message, netArgs, netKw)
File "C:\Python26\lib\site-packages\twisted\spread\flavors.py", line 114, in remoteMessageReceived
    state = method(*args, **kw)
File "C:\Package\listener.py", line 170, in remote_mapPrefixToPool

exceptions.UnboundLocalError: local variable 'prefixMap' referenced before assignment
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12. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Vision1988 Aug 26, 2016 12:31 AM (in response to Vision1988)

After I reinstalled Windows Server 2012 machine and Horizon Connection Server problem has dissappeared.
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13. Re: Error in mapping prefixes: Waiting for prefixes map to be fetched from View server

Atul_ Aug 25, 2016 9:20 PM (in response to Vision1988)

That's good news, Thank you for letting us know.
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