1 Reply Latest reply on Jun 11, 2016 3:22 AM by Riishi

    Install issue - Client cannot connect

    klevster Lurker

      Hi All,

       

      I've been creating a proof of concept environment, I have run through the install guides here:

      Install / Configure VMware Horizon FLEX | Virtual Thoughts

      VMware Horizon FLEX 1.7 Documentation Center

       

      I have been successfully able to install everything to a point up to being able to add in my VM image and set everything else up, right to wanting to connect via the Horizon FLEX client.

      This is doing everything on the one server, AD, etc.

       

      I have this test environment set up in our hosting environment, behind a firewall, which I've set up an external IP to hit it with port forwarding for ports 7443 and 7080.

       

      I am able to connect to the admin web interface via: https://<serverFQDN>:7443/rvm OK and can see everything.

       

      But when I plug this address into my client in the form of: <serverFQDN>:7443 I get "Error: HTTP error 404"

      I can see in the IIS logs the following:

      2015-12-17 02:29:46 10.0.0.74 POST /broker/xml - 7443 - <myIP> VMware-client 404 0 2 20

       

      So it looks like it's trying to hit /broker/xml and 404-ing, which I can confirm when I plug that into my browser manually.

       

      I've followed the install guides to a tee, so I don't know what's happening, did I miss a NAT on my firewall, I assume it's only ports 7443 and 7080 used, as that's all that's set up in IIS to handle.

       

      I have had a look at the local client debug logs and there are no errors that I can see:

       

      2015-12-17 13:36:24.313+10:00 INFO (24CC) [WinCDK] AddServerDlg::OnOk : [User] Enter Ok.

      2015-12-17 13:36:24.317+10:00 INFO (24CC) [WinCDK] AddServerDlg::OnOk : [User] Exit  Ok.

      2015-12-17 13:36:24.318+10:00 INFO (24CC) [WinCDK] Services::LogOffServer : [User] Enter Services::LogOffServer.

      2015-12-17 13:36:24.320+10:00 INFO (24CC) [WinCDK] Services::LogOffServer : [User] Exit  Services::LogOffServer.

      2015-12-17 13:36:24.321+10:00 INFO (24CC) [WinCDK] AppWindow::EnterWindowState : Valid transition from state 'Disconnected' to state 'Connecting'.

      2015-12-17 13:36:24.390+10:00 INFO (24CC) [WinCDK] AppWindow::OnAddServer : [User] Exit  AddServer.

      2015-12-17 13:36:24.390+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.

      2015-12-17 13:36:24.390+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

      2015-12-17 13:36:24.393+10:00 DEBUG (1B4C) [(null)] CDKProxy_GetProxyInternal: Enter WinHttpGetProxyForUrl.

      2015-12-17 13:36:24.395+10:00 DEBUG (1B4C) [(null)] CDKProxy_GetProxyInternal: Failed to get WinHTTP proxy info with error 0x00002f94.

      2015-12-17 13:36:24.433+10:00 DEBUG (24CC) [(null)] CdkProxy_GetProxyForUrl: Got the proxy and return to main message loop.

      2015-12-17 13:36:24.433+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.

      2015-12-17 13:36:24.433+10:00 INFO (24CC) [libcdk] TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),

      2015-12-17 13:36:24.433+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.

      2015-12-17 13:36:24.433+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.

      2015-12-17 13:36:24.433+10:00 INFO (24CC) [libcdk] TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),

      2015-12-17 13:36:24.433+10:00 INFO (24CC) [libcdk] TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).

      2015-12-17 13:36:24.442+10:00 INFO (24CC) [libcdk] CdkUtil_SetLocalAddress: local ip address 192.168.0.198 is being picked.

      2015-12-17 13:36:24.442+10:00 INFO (24CC) [libcdk] Send request successful: 03927D98

      2015-12-17 13:36:24.510+10:00 INFO (24CC) [libcdk] Verify server's certificate for Request 0393A688

      2015-12-17 13:36:24.510+10:00 INFO (24CC) [libcdk] Find rpc request 0393A688 from list

      2015-12-17 13:36:24.544+10:00 INFO (24CC) [libcdk] Alt name 0 matches wildcard *.myserver.com

      2015-12-17 13:36:24.544+10:00 INFO (24CC) [libcdk] Found a valid EKU: TLS Web Server Authentication

      2015-12-17 13:36:24.603+10:00 INFO (24CC) [libcdk] CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 1.

      2015-12-17 13:36:24.604+10:00 INFO (24CC) [libcdk] Got a response to request 1.

      2015-12-17 13:36:24.604+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetLaunchItemsTask(FAIL) removed, group task num:2, total task num:4.

      2015-12-17 13:36:24.604+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetUserGlobalPreferencesTask(FAIL) removed, group task num:1, total task num:3.

      2015-12-17 13:36:24.604+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetTunnelConnectionTask(FAIL) removed, group task num:0, total task num:2.

      2015-12-17 13:36:24.604+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkGetConfigurationTask(FAIL) removed, group task num:1, total task num:1.

      2015-12-17 13:36:24.604+10:00 INFO (24CC) [WinCDK] Services::ErrorCallback : Error(Taskname:CdkSetLocaleTask, domain:52, code:404) Callback: Entry.

      2015-12-17 13:36:25.651+10:00 INFO (24CC) [WinCDK] AppWindow::EnterWindowState : Valid transition from state 'Connecting' to state 'Disconnected'.

      2015-12-17 13:36:25.657+10:00 INFO (24CC) [WinCDK] Services::ErrorCallback : Error(Taskname:CdkSetLocaleTask, domain:52, code:404) Callback: Exit.

      2015-12-17 13:36:25.657+10:00 INFO (24CC) [libcdk] TaskCombiner: CdkSetLocaleTask(FAIL) removed, group task num:0, total task num:0.

      2015-12-17 13:36:26.767+10:00 INFO (24CC) [WinCDK] AppWindow::OnClose : [User] Enter AppWindow::CloseWindow.

      2015-12-17 13:36:26.783+10:00 INFO (24CC) [WinCDK] NotificationAreaManager::HideIcon : Delete notify icon in the notification area succeed.

      2015-12-17 13:36:26.784+10:00 ERROR (24CC) [WinCDK] NotificationAreaManager::ShowBalloon : Pop up balloon failed with error: 1460.

      2015-12-17 13:36:26.784+10:00 INFO (24CC) [WinCDK] AppWindow::OnClose : [User] Exit  AppWindow::CloseWindow.

      2015-12-17 13:36:26.784+10:00 INFO (24CC) [WinCDK] BaseAppWindow::OnClose : [User] Enter BaseAppWindow::CloseWindow.

      2015-12-17 13:36:26.784+10:00 INFO (24CC) [WinCDK] BaseAppWindow::OnClose : [User] Exit  BaseAppWindow::CloseWindow.

      2015-12-17 13:36:26.802+10:00 INFO (24CC) [WinCDK] SmallWindow::OnDestroy : [User] Enter OnDestroy.

      2015-12-17 13:36:26.809+10:00 INFO (24CC) [WinCDK] SmallWindow::OnDestroy : [User] Exit  OnDestroy.

      2015-12-17 13:36:26.810+10:00 INFO (24CC) [WinCDK] Services::AppWindowClosed : User has closed all windows. Exiting the application.

      2015-12-17 13:36:26.813+10:00 INFO (24CC) [WinCDK] AppMain::RunMainLoop : Waiting for poll thread 00000608 to exit

      2015-12-17 13:36:27.219+10:00 INFO (24CC) [WinCDK] AppMain::RunMainLoop : Poll thread has exited

      2015-12-17 13:36:27.221+10:00 INFO (24CC) [WinCDK] Services::LogOffServer : [User] Enter Services::LogOffServer.

      2015-12-17 13:36:27.221+10:00 INFO (24CC) [libcdk] Disconnecting from broker https://pfflex.myserver.com:7443/broker/xml

      2015-12-17 13:36:27.221+10:00 INFO (24CC) [libcdk] CdkUtil_SetLocalAddress: fd -1 < 0, not retrieving local address.

      2015-12-17 13:36:27.224+10:00 INFO (24CC) [WinCDK] Services::LogOffServer : [User] Exit  Services::LogOffServer.

      2015-12-17 13:36:27.233+10:00 INFO (24CC) [libcdk] Set local language as NULL.

      2015-12-17 13:36:27.234+10:00 INFO (24D8) [libcdk] Exit poll thread.

       

      I'm at a loss as to what the issue could be.  Has anyone had the same issue?