I failed my VCAP5 on Nov 2nd, since the exam is very broad, so it is critical to take it again sooner than later (I can't remember all the stuff for long), but when I make appointment for the exam, it is extremely frustrating that their website always have the dreadful error code :" Alert! This application has encountered an unexpected problem. We apologize for the inconvenience. Please close your browser and start over."
I called CSR, their heavy accent makes it difficult to communicate (all of them have heavy accents), they insist that I used the wrong account and asked me to use my Professional account, which I did, they told me they could not see VDCA550, yet I can see it when I login in, then they contact Helpdesk support, telling me two accounts are being merged, I told them they said the same thing back in October, and they promised everything would be merged by Oct 19, obviously that never happened. I was on the phone for 2h (back in May and Oct, when I made reservation for VCP and VCAP, I also waited for hours and hours, only to be told to wait for another 7-10 days), by now, I lost my temper and started cursing, then they came back and said they found VDCA550 in my professional account, I waited for another 45 min by being transferred to different people, finally, they came back and said the VDCA550 expired and no longer offered by VMware, I disputed that, and wait for another 30 min, someone else (who speak proper English), told me I can't make appointment now, and have to check back next month, I cursed and hanged up the phone. As anyone else who made reservation in the past, it is extremely dreadful to deal with Pearson Vue.
For these who never took VCAP5 exam, I must tell you the setup is extremely sluggish and prone to disconnection, people complained to VMware for years, what did VMware do? absolutely nothing, that is typical of VMware (You complain about something, we will push that to your throat). I must say I would be highly motivated to become proficient in kvm and RHEV, hopefully eventually get rid off all VMware stuff one day, I just don't see them to play nice with their paid customer.
